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As mentioned by essellar, there's a proper protocol to use for appealing a suspension. I'd also like to add that requesting support from a forum account NOT associated with the domain you ask for support about will also not work, you'll have to make the support request from the proper forum account.

To avoid confusion in the replies could you please keep your issue in your own thread please.

While seemingly the same issue, could you please open your own thread for support to avoid confusion on the replies.

I was about to check in on this a bit further when I noticed that there's no hosting account attached to this forum account which makes it a tad bit more difficult to find your account, could you please use the forum account attached for future support requests? That would be the forum account...

Hello, To further investigate this we'd need to know what email address you are sending these too, that would help us find them in our logs.

I have unblocked you again.

Looks like your IP was blocked by server for too many failed login attempts using ftp. I have unblocked the IP so you should be able to access your site again now.

I have sent you a PM with the email associated with your account, just to check that it is indeed that address you are using to get the password reset.

Hello, I have changed the domain for your account, there may be a few minutes until you see the changes reflected in your portal and cpanel.

Instead of terminating the account so you can sign up for a new account, please let me know what domain you would like and I'll change it for you.

Try now, you should be able to add the subdomain now.

You will probably be able to get a faster answer by opening a ticket through the clients area. I have relayed the question to one of the admins that would know a bit more about it though.

Yes, should be a fast process, if it takes more then a couple hours something usually went wrong and server would need a little kick. I gave the server a small kick and your account should be unsuspended now.

Please try now. Unfortunately in order to repair the zone file I had to reset it to the defaults, which means that if you had any custom settings you will need to redo them. I'm sorry for the inconvenience.

I have placed your account under an administrative suspension, this means the account will ge terminated in roughly 14 days (no sooner but might take longer). Should you change your mind before it has actually terminated you can let us know and we'll re-activate the account for you.

A cPanel name can only be 8 chars long (unless something changed recently), in any case there's no user found with those details provided. Further more there's no hosting account associated with the forum account you are currently posting from. Terminations will only be carried out if the...

According to the note on your account you did violate ToS by NOT having your site in one of the supported languages: Like I said, if you feel that to be in error, you'll have to submit an appeal through your account portal.

You'd have to plead your case by opening an suspension appeal through the account portal. However, you should keep in mind that keeping backups of your data is your responsibility, we do not provide backups for accounts that has been suspended for being in violation of tos, when you violated...

Looks like that was overlooked at setup, I have added those two features for absolut now.

The premium terms explicitly mentions it as disallowed.