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We can see 6 accounts the account using the same IP address as you along with similar domain name schemes. This would indicate that you have created multi accounts.

Your account has been terminated and removed from our system since Oct. of 2024. Do you have a secondary account with us that is more active? We can also see this previous service did not have a starter package assigned.

Your service has been restored. I do apologize no update was provided here. You should be able to keep using our services as I have marked the account to be allowed. Please give this ~1-2 hours after this update for the DNS and all systems to sync.

Can you confirm which domain you are seeing 404 on? I can view your site without issues at this time.

This is occurring during our maintenance of your server. This should go away in the next 48 hours after we complete the updates.

Please re-attempt this access

This domain name is not allowed.

Your account has been restored. Please make sure to login to your dashboard to make sure this remains active.

This is based on the PHP settings you had applied. I can now see the domain loading on our end without issues.

As you can see your invoice reflects the correct amount despite the website may be showing incorrect. There is no bait and switch here the transfer fee for non 2-3 year plans is currently 13.99. We are also working with you via your ticket on our premium side.

This should now be resolved!

Can you provide a screenshot of the error for this? Are you attempting to use this via the paid plugin version you purchased?

We can see the emails are sending but you may be clicking them out of order. please reattempt this and only click the most recent email sent to you.

We have restored the account for you. This is a one-time restore. Please make sure you act accordingly when any emails are sent regarding the status in the future to prevent any issues

This should now be enabled for your account

Based on reviewing this further we have allowed this domain name. Please allow 1-2 hours after this update for your local DNS and cache to update .

We have increased your limit. Please let us know if this reaches ~80% again in the future.

We have completed a restore of this database from Oct 1st 2025.

We can see your IP was blocked. This blocked happened on Dec 29. The reason was you are attempting to login to SMTP email account from your local machine(s) with the wrong information. I have unblocked your IP. However, you will need to review and check your local mcahines are using the correct...

Our backups are being reviewed this week if we have any cold storage backups from before you reported this happening. Once we have a confirmation if this is possible to restore we will update this post.