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  1. Anna

    Resolved Help! Cannot View My Web Site

    Glad to hear you found the problem and was able to sort it out.
  2. Anna

    Resolved Problems with databases from migration

    By the looks something happened to the password during migrations, I updated the password for your database user to match what was in the config file of wordpress, and I do now get the blog properly without error.
  3. Anna

    Resolved I can't access my site "apache is functioning normally"

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  4. Anna

    Resolved Apache is functioning normally message upon loading page

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  5. Anna

    Resolved "Apache is functioning normally" message but website not loading up

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  6. Anna

    Resolved Website is blank...

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  7. Anna

    Resolved Wordpress Question

    @hamradi2 We can not provide support for wordpress, let alone for an installation not present on our servers. You would need to seek support with your current host or at wordpress themself.
  8. Anna

    Resolved unable to sign in or reset password (did not sign in on march)

    Where are you unable to login? What happens when you try? The account is not suspended and appears to be in good working condition as well.
  9. Anna

    Resolved Can't access my site

    Your domain was still pointing to the old server, we've had a few of those, not sure if they never updated properly or just reverted themselves at some point before the old server were permanently taken offline. I have now corrected the DNS for the domain, you may need to flush dns cache, or...
  10. Anna

    Resolved Cannot access my site and my CPanel

    @spacresx If the IP is blocked, they wont be able to see their site either. @kather25 Did you clear cookies/cache after I restored your account, or before? If you did it before you may need to do it again, as a cookie with login information would have been created on the panel but not have...
  11. Anna

    Resolved Getting the "Apache is functioning normally" message (old Prime account)

    I went in and took a look, appears that you may need to update wordpress, which will be easier when you can login. I had to downgrade your php version a bit, your account was set to 7.2 Native which is the default on DirectAdmin, it is now set at 7.0 and the login form appears for me.
  12. Anna

    Resolved Cannot access my site and my CPanel

    Regarding the domain showing a 403 error: Do you have an index file (ie index.html, index.php)? If you have a designated landing page with a different name you'll have to tell the server you want that to load by default, or change its name (and any links going to that file). To tell the server...
  13. Anna

    Resolved Multiple issues, starting with unable to install plugins.

    I have redone the transfer for you. Let me know if there's something that's not working properly. Also keep in mind to only make changes to files/folders inside public_html (/domains/domain.x10host.com/public_html)
  14. Anna

    Resolved Multiple issues, starting with unable to install plugins.

    You are lacking a whole lot of folders in your account, which could be due to two things. One being something went wrong with the transfer of your account, or two you deleted a bunch of necessary folders. All in all, the lack of certain system folders would most definitely contribute to the...
  15. Anna

    Resolved Cannot access my site and my CPanel

    Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...
  16. Anna

    Resolved cronjobs

    Looks like the transfer failed to put your account on the proper freehosting plan, I have now corrected this.
  17. Anna

    Resolved Can't access control panel

    Please make sure you are properly logged out from the account panel and then clear cookies, specifically session cookies related to x10hosting, you may also need to clear browser cache for x10 related items. I don't see an obvious reason you would not be able to login through the panel and...
  18. Anna

    Resolved Please help with login / access / cpanel

    It would not have worked as the account is actually not precent on the server. Between November 9th and July 15th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login...
  19. Anna

    Resolved I can't open my cpanel

    Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...
  20. Anna

    Resolved I can login but cannot access my cpanel

    Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...
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