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Unfortunately x15 ran into an unforsseen issue, short story is a large number of databases failed to transfer properly, so some accounts need to be retransferred. If yours is one you may get that as the domain is already pointed but the server does not yet have a notation of what folder it...

Domains -> <yourdomain> -> public_html The public_html folder you see in the root is just a link to the above one though. Though I just spoke to one of the higher admins, and the license for softaculous should now be sorted if you want to try that option again.

No problem. I try my best to keep you guys informed as I get the information (which sometimes is a bit sporadic). I am one of those that volunteer my time outside of my regular work, and I have some level of access to servers for the minor issues.

I found your IP in the block list for too many failed logins, possibly related to the above mentioned where existing accounts may fail to login during this extra load

Due to unforseen issues x15 will need a few more days to be fully loaded up with accounts. There was an issue with transfering databases that caused some extra work and it is possible that accounts already on there may exprience login isssues for a bit.

either by use of ftp or by use of the upload button present in the filemanager, make sure you are in the folder where you want it to end up before starting the upload.

That should be something we pay for, I'll let them know the license is missing on your server. Start with going to wordpress.org and get the latest package there, once downloaded from there upload to your site, you can upload the entire archive and extract on the server, this usually creates a...

If you deleted all files, have you uploaded a new version of wordpress, if not there would be no such file indeed. Having no index file of any kind will give an error when going to the domain as it is a security risk to display what files there may be if there are any other present. You would...

I have unsuspended your account for you.

The nameservers are the same, but if you have your domain set to use the cloudflare ones you would likely need to update the A record for the domain as IP would have changed with the migration

From my lookup panel they are the same, the cpanel(aka hosting account) is the same as the forumaccount you currently post from. However for the sso login page you'd be using email address and that does not need to be the same email account as you have for the forum account, but unless you...

1. We have been doing some digging and the bottom line is that it relates to forced https when there is no valid certificate available. We'll look into a workaround for it (it has to do with how apache works is the short answer), but if you know you have this redirect in a .htaccess you should...

We have been doing some digging and the bottom line is that it relates to forced https when there is no valid certificate available. We'll look into a workaround for it (it has to do with how apache works is the short answer), but if you know you have this redirect in a .htaccess you should...

The default account (it is actually the same account for all domains you have sharing the same login) can not be removed.

xo5 is not yet migrated in its full, but the login page was reconfigured for the new port to allow those already migrated to properly get logged in. Reality is that even if it did point you to the correct port for the old server you would still not be able to login as cPanel is currently...

We have been doing some digging and the bottom line is that it relates to forced https when there is no valid certificate available. We'll look into a workaround for it (it has to do with how apache works is the short answer), but if you know you have this redirect in a .htaccess you should...

Everything is backed up, including mysql. The backups will likely not be user accessible until the migrations are completed at which point backup software will be installed on the servers in a similar manner that was on cpanel though with a different software from what I understand

We're looking into this, however the forum username you are posting with is not linked to any hosting account, under what domain or username would I be able to look it up?

Propagation can take a little while, in worst case a couple days but typically no more then an hour. How long ago did you add the domain?

Folders should not be deleted by the automatic script. Wordpress typically puts anything in wp-content/uploads, often also in subfolders by year/month It could be that during the migration the files/folders ended up with the wrong permissions which would make them unseen from the webbrowser...