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  1. Anna

    Suspension isn't removed after login

    I have given the server a gentle kick and put through the unsuspension manually. The account should be good to go momentarily
  2. Anna

    Request for Disk space Upgrade

    The forum account you post from does not have a linked hosting account. All requests must come from the acccount that is linked with the hosting account you ask about. If you do not know what the linked account is, login to the account, click support and then visit forums, this should tell you...
  3. Anna

    Requesting Unmetered Disk Space - FLYINGHORSEDESIGN.COM

    Seeing as that domain is not currently hosted here, and the x10 provided domain redirect to that domain we can not upgrade your account as of now. We need be able to see the actual, working, site that is hosted with us to verify contents. That said, it is enough to post one request, it can take...
  4. Anna

    Problems with FTP

    The host should be xo1.x10hosting.com. You seem to have the number zero instead of the letter o at in the servername. Alternatively, you should be able to use your own domain as the host.
  5. Anna

    Request for Unlimited Disk Space

    The way your account appears right now is that there's a lot of files that doesn't seem to relate to your site at all. Keep in mind that we are not here for filehosting purposes. That said, usage for the actual site I found would qualify you alone, so I have upgraded your account to unmetered...
  6. Anna

    Request for unlimited

    I have set you up for the unmetered plan, you should see this reflected in your account shortly. Keep in mind that there are still some space restrictions as outlined in the Terms of Service, if you haven't read through that yet I suggest that you do.
  7. Anna

    Questions about premium hosting

    Premium hosting allows for a lot more flexibility then free hosting does. As far as I know, the scenarios you mention in your post would be possible with premium. As for sending mass emails that of course needs to follow the rules for bulk email sending (you can read about that at...
  8. Anna

    request for unlimited

    I have upgraded your account to the unmetered option, you should see this reflected shortly. Keep in mind that there are still some restrictions as outlined in the ToS, check through that if you haven't already.
  9. Anna

    request for unlimited

    There's no hosting account attached to the forum account you are posting from. The request would need to come from the linked account. If you don't know what the linked forum account is, login to your account at https://x10hosting.com/sso/login, then once you are logged into cPanelclick...
  10. Anna

    HTTP ERROR 500 (HELP)

    For issues with a premium account you should send in a ticket through the client area of the premium hosting, very few regulars on this forum would have access to check on accounts located on the premium servers.
  11. Anna

    Unable to sign into my account (can only remember username)

    Yes, terminated is indeed worse then suspended, it means everything is deleted from the servers. Unfortunately we can not provide service to all countries at this time, which means a lot countries are restricted from signing up together with proxy/vpn services as those would allow users to...
  12. Anna

    Unable to sign into my account (can only remember username)

    There's no hosting account currently linked with your forum account, and seeing as the last time I see a successfull login is from May, the hosting has since been terminated for being inactive. Part of the requirement is to login at least once every 30 days to keep the account active. The email...
  13. Anna

    Please could I get umlimited upload?

    You do not currently qualify, apart from the account being too young there's a couple other things as well. For one, the account appears to be msotly used for filestorage seeing as there's a lot images that doesn't seem to be linked on your site anywhere (images located in the folder VWT25)...
  14. Anna

    Running out of disk space

    As far as I know there's no way to merge two accounts. The other account (dutchy100169) is just a plain forum account, with no link to any hosting, so what you could do is just set a dummy email on that, through the forums, and then change the one on this account (debo) through the control panel...
  15. Anna

    Running out of disk space

    The forum account that you post through is not linked to any hosting account. If you log into your account, you can see what forum account is linked -> click support, then on that page go to "visit forums", this will show the currently attached forum account as well as give an option to link...
  16. Anna

    Website Down Due To Host

    The redirect likely comes from wordpress, it will automatically redirect all incoming requests to the domain that was used during setup (or later configured in site URL). I did a quick check before you removed the parked domain, and my conclusions match those of essellar, everything on our...
  17. Anna

    How do I change my main domain?

    Only admins can change the main domain, and it can not be set to a custom domain, we only allow the main domain to be one of the free domains we provide. Any custom domains needs to be added as parked (alias of the main domain) or an addon domain (which provides the option to add it as a second...
  18. Anna

    Change my Main Domain

    The main domain must be of that type. You are free to set any custom domains as parked (alias of the main domain) or addon domain (separate site, with the root being something like /public_html/addon_domain/) If you have the other domain added in your account, the redirect handler in cpanel...
  19. Anna

    Website Down

    I see your site as being up and operational at this time, are you still having problems reaching your site?
  20. Anna

    website down - please help!

    I see your site as being up and operational at this time, are you still having problems reaching your site?
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