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  1. Anna

    Delete my hosting account.

    You are free to move it to any other host just edit the configuration at your domain registrar, but we will not go into a suspended account and make any changes to allow you to use the domain with us before the account is actually terminated, especially not when the suspension is for something...
  2. Anna

    Delete my hosting account.

    We do not expedite terminations of suspended accounts, the account would get removed in roughly 14 days. It can take longer but will NOT be done any sooner.
  3. Anna

    Hosting questions

    You would still need to have a forum username together with the cpanel name I saw there's no hosting, or portal, account matched up with the forum account you posted this from, so if you already signed up you'd have a new forum account as well, with the same username as you have for the...
  4. Anna

    Domain vanished, everything gone

    I'll point one of the staff members that actually have access to backups to this thread, he'll be able to answer weather it is possible or not. What cPanel username and domain did you use to have? We'd need that to find backups since they would be based on cPanel username as far as I know. Do...
  5. Anna

    X10 Newbie

    Hello and welcome to x10hosting :)
  6. Anna

    Are you kidding me ?!

    There are some cases where US sanctions would make it illegal for us to provide service, not sure if your country falls into that category. For those that fall into that category the accounts are terminated immediately when we find them should they managed to get past the registration block in...
  7. Anna

    Are you kidding me ?!

    It is not a message aimed to you as a person, but the fact is that a large percentage of the users signing up from your country has done so and abused the service provided. Some by either "just" uploading content that does not comply with our ToS, others, and which is a much worse case, upload...
  8. Anna

    Domain vanished, everything gone

    Accounts that are suspended are later terminated for being inactive, if you don't take actions to resolve the suspension the account is assumed to no longer be an account you want to keep using. Termination is automatic and occur at some point AFTER the account has been suspended a minimum of 14...
  9. Anna

    Prime membership

    It would not double it in your case, seeing as you have an old, outdated, hosting plan. You can see here what you would get on Prime: http://x10hosting.com/wiki/Plan_comparison
  10. Anna

    Domain issues

    Since a while back we only allow adding domains that already have our nameservers set, which would likely be why you could not re-add an old domain with the previous settings. After changing the name servers there is going to be a delay before the new nameservers are fully in use on all...
  11. Anna

    E-mail not working (Drupal)

    For the reason stated in that message, a far to high percentage of users from your country (and a good number of others) were signing up for the sole purpose of using the account for something that was either breaking our terms or were flat out illegal (phishing pages for instance). It could...
  12. Anna

    Domain name to show in address bar

    Did you by any chance set a redirect in cpanel when you added the domain? If so, remove that one as it is not needed and would make the x10 domain be the one shown (don't have server access at the moment so can't check your settings).
  13. Anna

    Domain name to show in address bar

    Under server settings there's the option to set which domain the forum runs on, don't forget to also update the cookie settings. I'm not 100% certain that will do the trick, but it is regardless always good to have settings match the actual domain. Most scripts are actually designed to rewrite...
  14. Anna

    Domain name to show in address bar

    you might need to go into the settings of phpbb and specify that it should be using your new domain. How did you set up your new domain? The proper way would have been to add it to your cpanel as a parked domain, which makes it an alias of the main domain, before doing so you'd need to update...
  15. Anna

    Account Deletion Request - Please delete my free hosting account.

    I have placed your account under an administrative suspension awaiting its termination, this will happen automatically in about 14 days (no sooner but can take longer). Should you change your mind before termination has happened we can easily re-instate the account for you if you just let us...
  16. Anna

    Can I Delete My Main Domain?

    As it is right now you can't change your main domain, you can however request that your hosting account is terminated by filling out the request according to this template at: http://x10hosting.com/wiki/Delete_a_Free_Hosting_Account If you plan on signing up for a new account with a new domain...
  17. Anna

    Does my website comply with the TOS?

    File hosting would refer to if the files hosted is completely irrelevant to the site itself, for instance if you'd decide on storing a backup copy of documents that are in no way possible to reach through the site and has nothing to do with the sites content. And in the clause of game file...
  18. Anna

    Open my minecraft port?

    We do not open custom ports on free hosting for security reasons.
  19. Anna

    Delete My Account

    There is no hosting account matching the details specified above, it may already have been terminated for being inactive.
  20. Anna

    Account Deletion Request - Please delete my free hosting account

    There is no hosting account matching the details specified, it may already have been terminated for being inactive.
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