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  1. Anna

    Transfer to Premium

    The first step is sign up for, and pay for a premium account. Once that is done, submit a ticket in the premium clients area saying you want your free account transferred. Don't forget to at least include what cpanel username we should transfer over.
  2. Anna

    my account has been hacked

    @stpvoice You probably hit rain, which would be the "catch all", the domain he put in his post is not configured for any account. However, I did also find a public mailer script that allows any one to send emails, with a fake email address. So that would also be an TOS violation that says your...
  3. Anna

    my account has been hacked

    You say that is your domain? It is not what the system says. I am looking this up in our logs though.
  4. Anna

    500 Internal server error

    to enable it, you need to remove the #, as that is what makes it disabled.
  5. Anna

    500 Internal server error

    Try enabling the RewriteBase command, just make sure its path matches that of your account.
  6. Anna

    My host is Suspended,I donot know why?

    Please submit the support request from your account panel, or at least using the correct forum account and post it in the "Free Hosting" section. Also your friend would need to create his own ticket. Closing this as it is misplaced.
  7. Anna

    website not working

    Clear cache, and try again. Your domain loads up, it is however showing a database error, so you would want to take a look at that as well.
  8. Anna

    suspension

    That's not what the logs indicate. That would quite a huge bit over 100 emails, and all within an hour of sending the first one. This many emails would put our outgoing server at a position where it would get a bad reputation by your email provider. Due to our settings only the first 100 was...
  9. Anna

    http://script.x10.bz/

    That would be because you seem to have deleted your public_html folder. I'll sort you a new one, all content you want to display publicly needs to go inside that folder
  10. Anna

    Question on an account (unblocking).

    You may not provide a possibility for anyone to upload files on your account, that is considered file hosting. A publicly available file uploader does provide just that, a possibility for anyone to upload any files. There's nothing to add to this discussion really, you will NOT get your account...
  11. Anna

    Question on an account (unblocking).

    On a side note, the fact it was up more then a year does not allow you to bypass the rules, it may simple mean that your site was never reviewed previously. Site reviews are random, for some we notice the unsupported language quick, others can go on much longer, like in your case over a year...
  12. Anna

    Hosting Account is Suspended

    Actually, there is one thing you can do, if you upgrade to a service that allows chatbar/chatboxes your account can be unsuspended. As Livewire pointed out, it is allowed on Illuminated and Premium hosting.
  13. Anna

    hosting account

    Hello, I have unsuspended your account. You should also have been able to do that through your account panel. Remember to login here, at our forums, at least once every 31 days to avoid being suspended for inactivity again. There's also an option to get rid of the need to login once every 31...
  14. Anna

    Can I change the server or IP address?

    No, server or IP can not be changed, unless you upgrade to Illuminated or go for a premium account.
  15. Anna

    Access denied on all MySql DBs

    there was a misconfiguration with the remote mysql (mysql server and the server that actually shows your pages are separate from the one your cpanel is on so remote mysql has to be allowed) I sorted the IPs in that list.
  16. Anna

    Access denied on all MySql DBs

    I have sorted your database problems.
  17. Anna

    cannot delete one of my dirs

    Hello, That folder should now be gone from your account.
  18. Anna

    Can't receive mail

    That's really odd, because they received nicely on the test@vazovski.tk I created in your account for testing. Do you get any errors in the sender account? What address are you trying to send to? You can only send to addresses you actually created in cPanel, there's no catch all option. What...
  19. Anna

    cannot delete one of my dirs

    If you still fail, please let us know what folder you want removed so we can look at removing it from the backend.
  20. Anna

    suspension

    That would be something we can not unsuspend for. We do not allow these kinds of things at all. The suspension is permanent, and the account will be removed eventually
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