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  1. Anna

    Suspension; Site explanation

    Ok, thanks for that. I have unsuspended the account, please note though that chatboxes are not allowed in free hosting. Ps. an note that site is under construction as addition might prevent the same suspension from happening again.
  2. Anna

    Suspension; Site explanation

    A site should make sense without needing the context of a program or other prior knowledge. That is what is shown on your site index, and personally I have high doubts that would constitute as being a site... It is just output from the same script you say can be accessed by that program
  3. Anna

    Suspension; Site explanation

    You say it isn't a site, this means the account would be violating the script hosting part of our TOS. We provide space to host a working site, not to host scripts.
  4. Anna

    MySQL : Connection problem

    That error could very well be the real cause, your server is stoli. mySQL host should ALWAYS be localhost. If you are trying to connect from a location outside of the x10Hosting network it won't work as that is disabled. Assuming that is a copy, you have a typo, should say port=3306 not...
  5. Anna

    the cause of my suspension

    The cause seem to be within the file turn.php (SCRIPT_URI=http://webwars.exofire.net/turn.php) From what I can tell it is CPU time, allowed is 240 seconds of CPU time per hour Your account didn't pass this by much though, it is possible it was caused by slowness on the server leading to longer...
  6. Anna

    I have a few questions about TOS

    A) No, images uploaded as avatar, attachement, signature or similar does not count as file/image sharing. With that we refer to using the account for sharing files/images only without them having relevance to a proper site, or a site completely dedicated to doing just that. B) The worst that...
  7. Anna

    Cancell account

    The hosting account has been set for termination and should be fully removed within 48 hours.
  8. Anna

    free dot com domain name

    if you buy premium for at least two years (all paid on registration) you get a free .com with the package.
  9. Anna

    Account Panel says I do not have hosting after server migration

    The account does indeed exist on the actual server, but seem to have lost its link to your account panel (account ID). I'll escalate this one, it needs some special treatment.
  10. Anna

    Databases disappeared

    Should show up in cPanel again. There was a small issue with the connection between the cPanel and mysql server.
  11. Anna

    I can not log into cpanel

    Yes, we are aware. Information can be found here: http://x10hosting.com/forums/news-announcements/144990-starka-cpanel.html
  12. Anna

    "The connection has timed out"

    Hello, Starka is having some troubles, mainly been affecting the ability to login to cPanel, but since there's currently maintenance going on to sort that I'd guess that could affect the site in that way. I do not have an eta, but last update showed nearly halfway through (first disk almost...
  13. Anna

    nothing works ..

    We are aware, as announced here: http://x10hosting.com/forums/news-announcements/144990-starka-cpanel.html
  14. Anna

    Starka cPanel

    Yeah, that's what I've been seeing reports of. Probably gonna take a bit to resolve, I currently have some difficulties connecting to it through the backend as well.
  15. Anna

    if there's nothing we can do...

    Since your account is currently permanently suspended, it'll be removed automatically. We do not expedite deletion in this case. Prime is an addon to a free account, and as long as the old one hasn't been deleted (will take a minimum of 14 days) you'd be violating TOS by signing up for a new...
  16. Anna

    Starka cPanel

    Seem Starka currently have problems with loading cPanel, we'll update you when we know more. For now it seem to at least serve pages alright, but from what reports says FTP could also be affected by the problems. UPDATE: There's a tech from our DC looking at Starka right now. Can not give an...
  17. Anna

    Check mail on your own site?

    You can login directly to the webmail using voorbeeldjes.x10.mx:2095 (or stoli.x10hosting.com:2095), you'd only get access to the webmail on that and not the full cPanel interface.
  18. Anna

    Premium Hosting

    The best way would be submitting the ticket through the premium ticket interface: https://clients.x10hosting.com/submitticket.php?step=2&deptid=5 (I did a quick check on that username but no hit, which means the account probably isn't processed yet). You need to include the free hosting...
  19. Anna

    Accidently deleted

    Sadly no. We do not at this time have any available backups for free hosting. Though since your database should still be intact, all you need to do is re-upload the wordpress files and set the config to match the already installed database. Unfortunately anything you uploaded, such as images...
  20. Anna

    Request for reinstating my account

    We have a strict Zero Tolerance for proxies, this means the account is now permanently suspended, all access revoked. Proxies are clearly outlined as prohibited in the TOS.
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