Search results

Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...

Hello, Regarding login issues, have you tried reseting the password through account panel? It is a known issue that the password got messed up in the migrations. I can see if we got a more resent backup if you want, it is possible you did change something after your account was packaged for...

Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...

Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...

Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...

Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...

Hello, There's no hosting account linked with your forum account so we can't look it up automatically, what is the address of your site? Ps. it is adviced against giving out the password to anyone, you are always responsible for the content of your account. Staff will never need to ask you for...

Hello, Yes, database all show 0.00 MB, it has to do with the fact we have mysql on a separated server. There's a bug with the function that allows for calculating the size causing mysql to become unresponsive if it is enabled. So until there's a way to properly sort that, the databases will...

You already have an escalated, and replied ticket, please refer to that. Closing this.

Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...

Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...

Hello, I'm sorry to inform that the oldest database backup I found seem to be corrupted, just like the one you currently have listed in cPanel (the backup is from July 8th).

Hello, I have restored the one database I did find for your account and your site appears to be working now. I'll close this thread, if there's still any issues regarding this you can re-open it by clicking "Administrative".

Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...

Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...

Hello, Looks to me as you site is working correctly. Closing this to mark as resolved. If there still is any problems you can re-open the thread.

Hello, Please try adding it now. If you still get an error, please let us know which folder it should point to and we'll sort it for you.

Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...

Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. Once the account is restored you should be able to update the domain for your...

Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...