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  1. Anna

    How to edit Wordpress Themes?

    There's no software specifically designed to work with wordpress, but the templates consists of php files, so any php editor would do the trick. I have worked on my wordpress themes in notepad++ which has worked well for me.
  2. Anna

    Is it only me?

    It'll probably come back eventually, I'm gonna guess that softaculous is not fully configured for the new servers. I will check with an admin when they get on though. If you want to get wordpress up and running quickly, it's actually rather easy to install it from the package you can download...
  3. Anna

    New user who needs to start working with mySQL

    All databases here are named like cpanelname_databasename. This to separate them on the database server, otherwise there would be an issue if two users wanted a database by the name blog for instance. Same goes for the database usernames. If you have coded in the database name into your...
  4. Anna

    New user who needs to start working with mySQL

    you need to create the database and a user to assign to the database in cPanel. Also there's maintenance to the mysql servers, which were scheduled to be started late last night (eastern US time), not sure if they are all completed yet.
  5. Anna

    can not access to my cpanel and ftp account

    Glad you got it sorted. I'm gonna close this thread since the issue is solved.
  6. Anna

    My Old account was removed.

    We regularly do that, when an account goes inactive (not login into the forums for more then 31 days is considered inactivity) it is first suspended, and if the owner does not request unsuspension within a set period of time the accounts are terminated. You are welcome to sign up for a new...
  7. Anna

    can not access to my cpanel and ftp account

    Hello, I don't have much access from where I am right now, but have you tried changing the password through account panel? That is a trick that most of the time sorts these kind of things. Your account is active and not suspended in any way.
  8. Anna

    please delete my account

    Hello, Your hosting account has been placed for deletion and will be removed from our systems shortly. As for forum account, those are not deleted. You can adjust your settings to say you do not wish to be contacted.
  9. Anna

    change main domain.

    What is the error you are getting? Is the domain draegon.co.cc currently added as parked, or addon domain in cPanel? You should always create your own thread when requesting support. As far as I know, the server you are on (Absolut) is not fully migrated, the error might be due to that.
  10. Anna

    domain use

    Hello, If the domain is currently parked in cPanel, you will need to remove it from there before you can set it as your main domain.
  11. Anna

    Account Problems - Addon Domain Removal Request, Emailbox Removal Request

    The issue with the mail does occur when an addon domain is removed, without prior deletion of e-mail address. Only an administrator can solve that (I have not been able to find any option available to me at least). I will try and get a hold of one of them as soon as possible, but it may take a...
  12. Anna

    Change UserName - must!

    It is actually rather related although not so clear in that post, as until the server your account is on was declared as done, deletions were a problem. I have now set your account for termination and it will be removed shortly. When you sign up for your new account please make sure that you...
  13. Anna

    how to reactivate hosting account

    Hello, I have unsuspended your account, it will be fully unlocked shortly. I was unable to find reason, but my guess would be HRU, it is a fairly common reason with an automated suspension, which lately seem to fail to show reason in account panel.
  14. Anna

    Delete account

    It can only be done by staff, which is why you need to confirm that you have all the backups you might need.
  15. Anna

    Hosting account error (harddisk)

    Hello, I can currently access your site just fine, is there still any problems for you viewing your site or accessing your account?
  16. Anna

    Hosting Account Not Linked

    Hello, when were you last able to access that account? I can not find any record of a cPanel name of joseph07 nor the domain ep.exofire.net in our system.
  17. Anna

    Account Suspended

    Hello, Your account was suspended for sending to many e-mails, the allowed limit is maximum 100 per hour. I have unsuspended your account, please take necessary steps to stay under that limit in the future.
  18. Anna

    account

    Hello, Your account is now placed for deletion and will be removed from our system shortly.
  19. Anna

    Still have E7942548 when attempting to unsuspend my account

    Hello, I have unsuspended your account, it should be fully unlocked shortly.
  20. Anna

    Account suspended

    No reply from OP in the past three days, closing thread as the initial problem is sorted.
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