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  1. Anna

    lost password

    That does require the user to actually know his security question which he says he don't. I have reset your security question, you should be asked to set it to a new one when you login to the account panel next time. After you have done so you can change your cPanel password there.
  2. Anna

    Suspension unsupported language

    After creation of the premium account, you can request your current free account to be transferred over, which means all data, settings and domains will be transferred over to the new account. Only thing you need to do is make sure the domain is configured correctly. If you have our name...
  3. Anna

    Why was my site shut down?

    It was suspended as there was no real site when checking your main domain. Generally that means there's a directory listing showing, or that the default index.html page is the one loading up. I have unsuspended your account to check, and there's indeed the default index.html page showing on...
  4. Anna

    Your hosting account is currently suspended. Follow the instructions below to resolve

    Re: Your hosting account is currently suspended. Follow the instructions below to res You were suspended for "no site". Which generally mean that your main domain either show a directory listing, or the default index.html page that came with your account. I checked your account, and I found it...
  5. Anna

    unable to access the account

    what is your cPanel name? The forum account you are currently using is not associated with any hosting account.
  6. Anna

    @td2009 No, starting December 1st that will not be a valid option. You can read about the...

    @td2009 No, starting December 1st that will not be a valid option. You can read about the language rule here: http://forums.x10hosting.com/news-announcements/105026-language-rule.html
  7. Anna

    Account disabled

    I checked our termination reports, and I found an account with the name mthames that was terminated on October 10th. As mentioned, you can sign up for a new account if you wish.
  8. Anna

    ftp

    I did a lookup on your domain, and it appears to not be using our name servers. This is what was reported by the lookup tool: DNS servers NS.CO.CC 114.207.246.170 NS1.CO.CC 58.121.85.222 NS2.CO.CC 116.124.128.227 NS3.CO.CC 118.219.232.169 If you recently did the change, note that it...
  9. Anna

    not sure what happend

    That is because all support requests are routed through forum first. That's how the system works. If the community can not assist they can escalate the thread into ticket system, but tickets can not be directly created.
  10. Anna

    "Request account deletion"

    To do that I need to know what the account is, and since it wasn't fully created it would help knowing what domain you tried signing up for in order to go in and manually release that back. Also if the account never created, usually the domain and such things are released back after a little...
  11. Anna

    Account status

    If you tell us your cPanel name, we can check what has happened. But as gsonline said, there's no linked hosting account associated with your current forum account and the most common reason is that the hosting has been terminated. When were the last time you visited your site and checked...
  12. Anna

    @td2009: The translation is not for me only, it has to be accessible for all staff and visitors...

    @td2009: The translation is not for me only, it has to be accessible for all staff and visitors of you site, basically you need to set up an English mirror site. Somewhere on you site there needs to be a link to the version in English so anyone can find the translation.
  13. Anna

    please unsuspeng my account

    Currently, no we're not looking for staff. Even if we were there are some requirements you'd need to meet first, like having x number of posts and being an active member of the community. You can read about the various user groups here...
  14. Anna

    Ticket #069864B4B2B0(Suspended)

    Using nulled scripts is both against TOS and an illegal act, which means your account will not be unsuspended. We have zero tolerance against using illegal scripts, or otherwise placing illegal content on our servers
  15. Anna

    FTP host directory

    Just a quick note, not all have their sub domain as user name. Correct information would be: FTP host is your main domain. Seeing that you have chosen harvestfaith.co.cc as your main domain, you'd need to configure that through your account at co.cc first, the recommended option would be...
  16. Anna

    Unsuspend please

    I have unsuspended your account. Unfortunately I can not unsuspend only parts of the account. This is from the logs just prior to you getting suspended: /inplace_editlink.php?ID=4083&mode=active&TB_iframe=true&height=100&width=250 It does seem that the issue is within your inplace_editlink.php...
  17. Anna

    evanrichardson.x10hosting.com

    I checked that user name and I found a record of it being terminated on November 14th. There is unfortunately no back-ups to retrieve, when an account is deleted, so is all data.
  18. Anna

    Wordpress getting into database

    Do you have localhost as the database host?
  19. Anna

    CSS being an arse.

    You might wanna try putting height:100% in the body element, the main_text can never be higher then it's surrounding element, in this case the body
  20. Anna

    @td2009 Any written text on your account needs to be translated, in short you need a mirror site...

    @td2009 Any written text on your account needs to be translated, in short you need a mirror site that is in English, Spanish or French, where there's an easy to find link to that mirror site.
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