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It's all under their Terms and Condition and Acceptable Usage Policy. As you mention in your starting post you have been suspended due to "Unsolicited Commercial Email". You need to inform in advance the x10hosting staff for this as they mention it here. And when you are suspended, on their...

that post summary just is this check you router WAN address then check your IP on some site like https://whatismyipaddress.com/. If the are same then your not in CGNAT. as always try to make backup of your site occasionally.

check your family ip address first, your are safe if is a dynamic or static ip and ask them if someone using x10hosting. if it is CGNAT check here for details http://www.remoterig.com/wp/?page_id=3494 as this is a problem because it is shared ip across to all customer.

There should be an issue in your site that leads to trigger the suspension. As this is a free hosting there's a small limited number email sent per time ( i don't know the exact numbers) that your site can send emails. Probably it triggers since you have a congress happening as there should be a...

this is not the x10hosting fault. "Cpanel" company is forcing the paper_lantern to all its customer as the old theme is deprecated.

AS far as I know, Only the Same country as your registration is allowed to access your account. With the Exception of some users abusing the Internet Service Provider to access the x10hosting that will lead to a temporary block as it happen to me so I change temporary my ISP.

Try to check your DNS settings via mxtoolbox and see if the same with your setup.

@tagaurot I tried and it works. PLDT fixed line had this problem but their mobile/wireless (Smart) working fine.

@tagaurot yes. I think almost all PLDT IP address is affected.

Agree.

It is a violation of their Terms and Condition / Acceptable Use Policy. You need to host your bigger files for distribution on any file hosting you prefer. x10hosting space is for the site to work properly.

Buying premium hosting has no restriction on who and where subscribe to their services. Restrictions imposed on Free Hosting to prevent abused / resources hog on their free server. Sadly Legitimate users will be affected by their fellow countrymen if the system is abused. (Most likely myself too...

Some PLDT customer been abusing the the x10hosting services lately althought this is just my opinion of mine. Refer to this post for details since I had the same problem as you. It start this problem for me since October 21, 2019.

I think they using it for reference for the block since my Country (Philippines) listed on this post as a whitelist. I have been using their hosting before my country been listed. I can check my IP address on my router since it is a dynamic IP address (static IP address that change over time)...

I already did (via email) and they replied that I should change my ISP. I sent all information needed (see the details below/after the screenshot on the previous post) I follow up with another to clarify my situation and wait for another reply. I check that IP address I currently using is...

NOW I encounter the problem encounter of the thread starter. I did try to check my IP address on this https://www.whatsmyip.org/ and https://whatismyipaddress.com/ for additional information since it had a blacklist status checker and the result is I don't have any proxy or any related...

Limited here is for x10hosting. x10premium trial is the x10hosting itself just that the x10hosting is very limited on hosting resources but enough for personal and small sites.

IF you already buy a subscription on x10premium, you can directly contact them not on this forum as they should have dedicated contact details for their support on your receipt. There's no trial on x10premium because that's x10hosting with limited features. SSL feature now had on x10hosting...

It is the restriction they implement for preventing abuse. I don't know if it is possible for the staff to reassign your login country. Worst case you need to create a new account.

No clue either, I manully setup install (like worpdress, drupal etc.), I only use Softaculous as a backup and download and delete after the backup file of my site. You could try to install wordpress manually.