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  1. E

    ⚠️ Terminated | Backup Request | CRITICAL

    I have restored the service again to 3/1 which is 1 week prior to termination. Again, this is for the latest service you have crated with us which was on 7/2024. Please allow up to 2 hours from this update for this to complete. You will also need to make sure you access your dashboard ...
  2. E

    Disk Space Increase Request

    This is coming from the auto install softacalous. You can adjust the settings under the extra feature section of your DA panel. backups are okay but I would recommend only doing one daily and auto removing the previous ones.
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    requesting unsuspension

    We have allowed this domain as our system has reported this as a a false positive. Please allow a few hours after this update for things to be come active.
  4. E

    Disk Space Increase Request

    I can see more than 60% of your usage was from backups. We have cleared these backups for you and your system should now have more space. We have also provided a small increase to help in the future.
  5. E

    Requesting Unsuspension

    This domain has been temp. allowed. Please remove the domain related to movies to prevent the service from being suspended again.
  6. E

    block ip Local

    your IP was blocked for attempting to connect to SSH / SFTP. This is not enabled for our free hosting users. We have unblocked the IP so you should see access restored.
  7. E

    Request to Increase my Disk Space

    We have cleared up your space as most of this usage was from your "backups" folder.
  8. E

    I'd like to delete my account, please

    Your account has been scheduled to be removed.
  9. E

    X12 email failed login

    Can you confirm what error you get when using webmail directly from the Directadmin portal?
  10. E

    Improvement at the limit

    This has been increased
  11. E

    requesting unsuspension

    This domain name is not allowed.
  12. E

    Event scheduler

    This is not an option we can enable globally on our free services. However, our low cost premium service can have this option : https://x10premium.com/
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    ⚠️ Terminated | Backup Request | CRITICAL

    I can see our system sent 5 emails to your email address on file prior to this happening. Prior to 3/21 we see the last login to our system before that was 1/13. That said I have sent this over to our backend team to see if we have a backup on file to provide a one time restore! The latest...
  14. E

    Important Errors when trying to login / reply for inactive email

    Your service has been removed for 3 years now and has been inactive and removed. You will need to attempt to create a new service and account
  15. E

    requesting unsuspension

    This has been allowed as well. Please give our system a few hours to finish provisioning this allow and the DNS to update back to your live site and service.
  16. E

    Unblock My Account

    Please re-check access.
  17. E

    Please help, website terminated

    Your service is now restored. Please make sure you login to your client dashboard ASAP to prevent any other issues ; https://x10hosting.com/panel
  18. E

    500 | Internal Server Error

    This should be resolved. At times our system has maintenance that last longer than normal. However, you should always be able to access your hosting panel directly via the server URL.
  19. E

    Additional storage space request.

    Can you confirm the overall size of the new site you are trying to import?
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