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Thank you very much for your help Anna. I have managed to reset my password.

My domain address associated with the account is xxxxxxxxx (which is not currently used, as I am mainly using a parked domain address) --- edited to remove domain address ---

-- edited to remove username -- Hi Anna, my username should be xxxxxx if I am not mistaken. I used to be on the illuminated server.

Also in the meantime, I have lost access to the website that I am hosting on x10...

Dear administrator, There is a prompt for mandatory password reset when I tried to log in to the hosting panel, but upon clicking, I do not receive any reset emails (in either inbox or spam folders). Can you kindly take a look what could be causing the issue? (I suspect that it is similar to...

Hi Garreth, Thank you so very much for pointing me in the right direction. I have found the culprit that disabled my site (a safety plugin that blocks access to the site due to migration). I have my site up and running again. Best wishes, Joseph

With regard to Anna's point on deprecated mysql extension, I am not entirely sure what to do with that - the sql database I use is directly hosted on x10hosting too (created from cpanel/sql myphpadmin). For clarification, I can access the database with no issues from the cpanel. If this helps...

Hi Anna and Garrett, Many thanks for following up. I was waiting for the DNS propagation to complete over the past days. Oddly enough, it seems that I am still unable to access my site (cenci.cf, the error code is 500). Please kindly see below the settings that I currently have on Cloudflare...

Hi Anna, I tried updating the A record to 198.91.81.14, after which i receive an Error 500: This page isn’t workingcenci.cf is currently unable to handle this request. HTTP ERROR 500 When i set the A record back to 162.253.224.37 I get the following error message (but Wordpress) Error...

Many thanks Anna! I can confirm that I am able to log in normally now! Will update the A record and server IP address accordingly :)

Many thanks Anna! I have sent you a PM :)

my site https://cenci.cf/ is failing to connect to database. Presumably due to a similar migration/retirement of the illuminated service. I look forward to your reply.

Hi Admins, I am having a similar issue to https://x10hosting.com/community/threads/cant-access-my-account-or-any-panel.207694/ I was wondering if you can kindly take a look. Best regards, Joseph

Hi Anna, Sorry for the late reply. I can confirm that I am back on X3 now. I have also found the switch for PHP versions. You help was deeply appreciated!!

Hi Anna, Apologies. I had some issues with login-in to the forum using the email linked to my domain... My top level domain address is cenci.x10.mx Many thanks in advance!

Are there any admins monitoring this forum recently?

I think you might have to apply for that new domain name (if it not already taken), and park it under you current domain; or alternatively just apply and use it as a new site...

I am stuck with basic cpanel scheme. Does anyone know how to switch back to the x3 theme? (the switch theme button simply logs me out without taking effect). Seeing in a quite dated thread that an Admin would have to do it?

Looks back up from here too. Thank you very much! <3

Having the same issue here... I was wondering if anyone is looking into this at the moment.