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It's been over 24 hours since I posted this issue and my website is still down. Can I at least get confirmation that someone is looking into it?

ps. I deleted the fancy-box core.php file again so that the website is in the same state it was when I first noticed the error in case that helps the x10 team troubleshoot the issue. When I load the page I now get the first error fancy-box message again, not the second one - which makes sense...

This morning when I went to refresh my webpage www.soupcantheatre.com (aka soupcantheatre.x10.mx), I got an error page with this message: I haven't touched any of the code, plugins, or any other part of the website in months. The site was loading fine yesterday, and today it's broken! Before...

Can an admin tell me if upgrading to premium hosting could help resolve this issue sooner without losing any data?

Sorry, I was under the impression you were an x10 admin offering to transfer my site over to one of the other x10 servers. I don't have any intention of moving my site off x10, but thank you for trying to help.

Hi nemesis0one! I don't know why your comment was deleted either. Either way, I did see your original message and thanks so much for offering to do that. I realize I'm a free hosting member so I really appreciate you going out of your way to help (although I'm definitely going to propose...

I realize that the tech staff is aware of this issue and working hard to resolve it, but I just want them to be aware of the fact that we have a theatre production opening tonight and all of our ticketing and attendance information is coordinated via the website, so we desperately need to have...

Like one of the other users with the same issue, my site is also a wordpress installation. Don't know if that makes a difference. Also, if upgrading to premium service will get this resolved in the next hour - I'll do it. Just let me know what can be done to get this resolved NOW.

My website is soupcantheatre.com (or soupcantheatre.x10.mx) and it's on the Absolut Server. When I try to access it, I get a 500 server time out error. We have a theatre show that opens TONIGHT so this is the worst time possible for the website to be down. Please help ASAP!!!!

My account was recently suspended supposedly for the following reason: "You have been suspended for high system resource usage. Accounts are suspended for usage when they are detected to have consistently high cpu usage, memory usage, or process amounts. This is an automatic suspension, you're...

Thanks for the suggestion! And thanks to the tech team for sorting out my issue, it looks like everything is back to normal and I haven't lost any progress!

I'm on the Stoli server and I've been having a HUGE problem with my database (I strongly suspect related to the issue you are refering to). I've outline my issue in great detail in this thread: http://x10hosting.com/forums/free-hosting/156576-database-error-re-wordpress-site.html I sincerely...

Okay, an update in case this helps the tech staff at all... It seems as though my database tables both do exist, and do not exist. I know that sounds confusing but here is what I've discovered: If I go into phpMyAdmin, my database is there, but it says there are no tables. Here's a screen cap...

Hi! My domain is maratsade.x10.mx and I am on the Stoli server. When I try to access my wordpress website, located at http://maratsade.x10.mx/wordpress/, I get an error saying "error establishing a database connection" from Firefox, and an Error 500 in IE. When I go to my wordpress admin login...

I can now access my cpanel and my files have returned but I am now experiencing a database error. I will open a separate ticket for that issue.

Hello! My cpanel username is jhaigh and my domain is maratsade.x10.mx. My website, and all my files seem to have disapeared. Even the basic directories (like public, ftp, etc) do not display. I\'ve taken a screencap of my cpanel file manager window so you can see what I mean. The screencap is...