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Dear 10hosting staff, Thanks for your amazing service, I have used 10hosting for many years so far. I have a couple of problems at the moment: 1. After I login and try to access cPanel I get the following error: Sign in Successful Please standby while transfer you to your web hosting...

Hi there, I still have this problem, is it possible to have my ftp password reset? Cheers, Andrea

Hi there, I still have this problem, both ftp and sftp accept my username but not my password. Could you please reset my ftp password at least? Cheers, Andrea

Hi there, I still have this problem, any help? Cheers, Andrea

Hi Anna, I still cannot log in via ftp. I attempt to log in using andreadegasperi.x10.mx, see log below: Looking up andreadegasperi.x10.mx Trying andreadegasperi.x10.mx:21 Connected to andreadegasperi.x10.mx:21 220---------- Welcome to Pure-FTPd [privsep] [TLS] ---------- 220-You are user...

Hi Anna, thanks for your help. Unfortunately the problem persists. I reset my password in the account portal and what happened is that I could not login any more in the forum. Not with the old, nor with the new password. So I just reset once again the forum password in order to post. The error...

Dear support team, I am experiencing some problems with my password. At the moment I have one password for the cpanel, a different one for the forum, and the password for the ftp access has recently stopped working. 1) the forum password is not a problem, I can change it so that it is the same...

Re: Cannot access Account Portal, but I can log in to forum and can access space via Hi once more, my account has been suspended again, but as you know I cannot access the account portal to request the unsuspension. Please advise, thanks, Andrea

Re: Cannot access Account Portal, but I can log in to forum and can access space via Hi again, I still cannot access my account portal or reset my password. Nobody can help me with this? Or give me an idea of how the problem could be solved or whether it can be solved at all? Thanks in...

Re: Cannot access Account Portal, but I can log in to forum and can access space via Question: how long does it take for a password reset? I haven't received any emails since my request of yesterday. Thanks, Andrea

Re: Cannot access Account Portal, but I can log in to forum and can access space via Thanks a lot, I still cannot access the portal so I tried ten minutes ago to ask for a password reset. Andrea

Re: Cannot access Account Portal, but I can log in to forum and can access space via An update: now my account is suspended and I still cannot access the portal to unsuspend it... Andrea

Hi all, yesterday I received an email reminding me to access the Account Portal once a month, as usual. However, when I try to log in I receive a "invalid log in information provided" error. The account is not suspended, because I can see the website and I can access my web space via ftp and I...