404 Error Page

[secretply]

I used the "Error Page" link in the cPanel Advanced options and edited the 404.shtml page. When I tried to purposely enter an invalid link, it gave me the default x10hosting's 404, not my custom made 404 page. Can someone help me out?

 

[garrettroyce]

Have you cleared your browser's cache?

 

[secretply]

All data was cleared, including cache, from Google Chrome, still doesn't redirect to custom made 404 webpage.

 

[adamparkzer]

Open your File Manager, and in the pop-up box that appears, click to show hidden dotfiles. Then, navigate to your .htaccess file and add the following line:

ErrorDocument 404 404.shtml

If it's already there, then make sure that nothing else is on the same line as it.

 

[secretply]

It wasn't there before so I added it and it did change the default error page but still not my custom error page.

Internet Explorer = Gives me their custom 404 HTTP Error Page
Mozilla Firefox = Gives me a white page and "404.shtml" text
Google Chrome = Gives me their custom 404 HTTP Error Page

 

[adamparkzer]

It wasn't there before so I added it and it did change the default error page but still not my custom error page.

Internet Explorer = Gives me their custom 404 HTTP Error Page
Mozilla Firefox = Gives me a white page and "404.shtml" text
Google Chrome = Gives me their custom 404 HTTP Error Page

Is 404.shtml the actual directory of your custom 404 error page? Are you sure you didn't put it in a separate directory, or use a different extension like 404.html or 404.php?

 

[secretply]

I'm sure it is 404.shtml, I have visited the page manually and it does show me the error page. The File Manager shows the file under the /public_html directory.

 

[adamparkzer]

I'm sure it is 404.shtml, I have visited the page manually and it does show me the error page. The File Manager shows the file under the /public_html directory.

Then the line you inserted into your .htaccess file should be sufficient. Did you try clearing your browser cache after you modified your .htaccess file?

 

[secretply]

This might have been a fault on my part but I finally got it. A little searching on Google suggested that I needed the whole 404 URL. It does work with the full URL, not 404.shtml If you guys meant for me to add the URL then I'm sorry, I wasn't really thinking last night but thanks for the help.

 

[adamparkzer]

This might have been a fault on my part but I finally got it. A little searching on Google suggested that I needed the whole 404 URL. It does work with the full URL, not 404.shtml If you guys meant for me to add the URL then I'm sorry, I wasn't really thinking last night but thanks for the help.

That's interesting. In my .htacess file, I don't have the complete URL, just a relative URL with respect to the .htaccess file. In my case, it was /misc/404.php. Either way, even though I'm not sure why it didn't work in your case, I'm glad that you got it figured out.