522 connection error

[kudo168]

my website is down somehow, it shows that
Error 522 connection time out
Please look into it and help to resolve, many thanks!

 

[Dead-i]

Hi kudo168,

The hosting account this forum account is linked to is currently suspended for inactivity. You can remove the suspension by logging into your control panel.

Thank you,

 

[kudo168]

Hi kudo168,

The hosting account this forum account is linked to is currently suspended for inactivity. You can remove the suspension by logging into your control panel.

Thank you,

I tried and failed to log in my account, it shows the same 522 error. When I access x10hosting website, it shows 522 error as well. Please let me know anything else I can try, thanks!

 

[kudo168]

I tried and failed to log in my account, it shows the same 522 error. When I access x10hosting website, it shows 522 error as well. Please let me know anything else I can try, thanks!

 

[Dead-i]

Hi kudo168,

Please can you please access the following page and gather the output?

http://x10hosting.com/cdn-cgi/trace

Following this, please run a traceroute to x10Hosting.com via your command prompt/terminal and provide us the output. The command would most like be either `tracert x10hosting.com' or `traceroute x10hosting.com'.

You may send us the results in a private message if needed, due to privacy concerns.

(H/L @Bryon)

 

[dawuhx10]

Let me help,

If you can't login your CPanel here (https://x10hosting.com/sso/login) add www do it like this (https://www.x10hosting.com/sso/login) We have the same problem a while a go, I found that this is just a DNS error =) putting WWW in the url will fix it =)

 

[kudo168]

Hi kudo168,

Please can you please access the following page and gather the output?

http://x10hosting.com/cdn-cgi/trace

Following this, please run a traceroute to x10Hosting.com via your command prompt/terminal and provide us the output. The command would most like be either `tracert x10hosting.com' or `traceroute x10hosting.com'.

You may send us the results in a private message if needed, due to privacy concerns.

(H/L @Bryon)

Private message is sent, thank you!

 

[kudo168]

Let me help,

If you can't login your CPanel here (https://x10hosting.com/sso/login) add www do it like this (https://www.x10hosting.com/sso/login) We have the same problem a while a go, I found that this is just a DNS error =) putting WWW in the url will fix it =)

no luck, still same 522 error. Thank you by all means!

 

[Bryon]

Thank you for the message, kudo168. We've made some changes to our web servers to help rule out the cause of this problem. Can you please try to load the site again and let us know how it goes?

 

[kudo168]

Thank you for the message, kudo168. We've made some changes to our web servers to help rule out the cause of this problem. Can you please try to load the site again and let us know how it goes?

My website is back now!
Thank you and all for kind help and responses.