Absolut Hosting Down :(

[LeinardoSmith]

Over the past two days absolut hosting has been down. I cannot access admin panel or ftp or anything! I hope my account is not going to disappear off of the servers... Is anyone else having trouble?

 

[kafkancr]

I'm having the same issue!

 

[essellar]

X01 (Absolut) isn't down - I was just there - but you may be unable to get to it. Can you run a trace route (tracert) to see what might be happening? (It has happened before that an ISP has blacklisted x10Hosting's servers, and finding out where the request is failing can help nail this down.)

 

[LeinardoSmith]

I am no expert but it looks like you are correct about an ISP blacklisting... It appears to stop after going to the ISP servers. Is there anything we can do about it?
Thanks for the help.

Here is the result:

traceroute to absolut.x10hosting.com (198.91.81.2), 30 hops max, 60 byte packets
1  172.27.35.1 (172.27.35.1)  0.514 ms  0.774 ms  0.765 ms
2  192.168.25.8 (192.168.25.8)  2.393 ms  2.386 ms  2.372 ms
3  10.236.64.1 (10.236.64.1)  15.712 ms  15.706 ms  15.691 ms
4  dtr01brhmal-tge-4-2.brhm.al.charter.com (96.34.74.32)  16.136 ms  16.130 ms  16.115 ms
5  dtr01ledsal-tge-7-3.leds.al.charter.com (96.34.79.142)  16.930 ms dtr01ledsal-vln-452.leds.al.charter.com (96.34.79.100)  16.654 ms  16.650 ms
6  crr01ledsal-tge-0-3-0-1.leds.al.charter.com (96.34.79.66)  16.627 ms  9.087 ms  10.234 ms
7  crr01sghlga-bue-200.sghl.ga.charter.com (96.34.78.18)  19.397 ms  19.394 ms  19.888 ms
8  bbr01atlnga-bue-3.atln.ga.charter.com (96.34.2.70)  25.167 ms  25.148 ms  26.487 ms
9  prr01atlnga-bue-2.atln.ga.charter.com (96.34.3.17)  21.120 ms  20.512 ms  21.077 ms
10  96-34-150-42.static.unas.mo.charter.com (96.34.150.42)  25.051 ms  24.768 ms  24.749 ms
11  ae0-60g.cr1.atl1.us.nlayer.net (69.31.135.129)  20.027 ms  20.000 ms  24.655 ms
12  xe-0-2-1.cr2.ord1.us.nlayer.net (69.22.142.45)  39.040 ms  42.311 ms  42.272 ms
13  ae2-20g.ar1.ord6.us.nlayer.net (69.31.110.254)  46.389 ms * xe-1-1-1.cr1.iad1.us.nlayer.net (69.22.142.165)  39.789 ms
14  as32475.ae7.ar1.ord6.us.nlayer.net (69.31.111.30)  49.259 ms  48.208 ms xe-2-0-1.cr2.ord1.us.nlayer.net (69.22.142.32)  53.453 ms
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[essellar]

It would help a lot if you were to file a complaint with the ISP. Management here will do what they can do, but the ISP's customers saying "you're keeping me from reaching my own website" will weigh more heavily than "some random webhost" complaining that its users can't get their spam, phishing pages and/or malware to the ISP's customers. (This sort of trouble usually happens right after a new exploit for something like WordPress/Joomla or one of its popular plugins are discovered. Lots of previously good pages turn bad, and if enough of them originate at a particular server, that server may be blocked.)

 

[leafypiggy]

What is your ISP?

 

[LeinardoSmith]

Charter Communications in Birmingham, AL

 

[leafypiggy]

Can you confirm your current IP? It looks like you might have been firewalled.

 

[LeinardoSmith]

What do you mean by confirm?

 

[leafypiggy]

What is your current IP address? http://whatismyip.com

 

[LeinardoSmith]

[Redacted as it's no longer required for error solving]

 

[leafypiggy]

Okay.

You should be able to access the server now. I'd recommend checking your FTP client, and or getting a new one. You were blocked at the routing level of the server for having malformed FTP commands. I've removed the block.

 

[LeinardoSmith]

Yes! I just checked and it looks like it was fixed! BTW I am just using Nautilus (the native file manager) on Ubuntu 14.04 Is that ok?

 

[leafypiggy]

I'd recommend using something like Filezilla on Ubuntu. It's what I use on all my computers (mac/windows/linux)

 

[LeinardoSmith]

Yeah, but I cannot open full folders in sublime...

 

[leafypiggy]

Huh?

 

[LeinardoSmith]

I cannot open my website folder in Sublime Text 2. Filezilla will only let me open one file at a time.

 

[essellar]

That would be why you were firewalled - you were trying to maintain too many simultaneous connections. Your hosting account cannot be used as if you were remoting to a dedicated machine; your sharing a limited FTP connection pool with a few thousand of your closest (???) friends.

 

[LeinardoSmith]

So what would you suggest? I am trying to make modifications to my site and sometimes need to look at another file or two. I would also like to be able to use my editor of choice. Is this possible?

 

[essellar]

ALWAYS maintain your files locally and only upload changes. For one thing, it's the only backup option you really have (backups created by the host are for server-wide disaster recovery only, and any backups you maintain on the server will go away if you have a problem with your account). For another, file changes are far less fragile when saved locally. And you should be using a version control system/repository (git, Mercurial, or something similar) and backing up or replicating the repository to a separate drive. And testing should not be happening on the production server, ever.