Account Creation Problems

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lnljamat

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Ok here is the whole story,
i first tried creating a hosting account but repeatedly getting the same error (and each time had to change my email as it would say email no availiable) the error code i got was : Errs58034

so i posted the error on to this forum and "boss is best" escalated that to a ticket (thanks man for that) however there was no solution after a day,

so i tried again to create an account- this time it was successful- however it said that account creation was in a queue and the number for that was :
MKA7SJJLMCEL

it was like this for about a day and then when i tried to log into account panel this is the message i got:

"The forum account you are logging into does not have an existing link to an x10Hosting hosting account.

Please be sure you are using the correct account to access x10Hosting's account management system. You should be using the forum account that you provided during the hosting account signup process. If you are not, this error is most likely the result.

If you have successfully logged into the account system in the past, this error may be the result of the hosting account no longer existing. If you have not accessed your x10Hosting account in an extended period of time, it may have been terminated with our inactivity policy.

If you've recently signed up to find that your account errored during creation, and you selected to "reattempt" or "cancel" your account signup, you will see this message until you sign up for an account again.

To receive a definite answer regarding the status of your account, open a support ticket at: http://support.x10hosting.com"

please someone help me on this issue!!
 

vishal

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Did you get an confirmation mail
 

coffeelovesyoux3

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I'm kind of having this same issue, but, mine is on that my forum acc is not linked to my account. Could a account manager help me too? My thread is just sitting there, and I wanna install vBulletin today. *sigh*
No confirmation email was received either, it's like no one is getting them anymore!
 
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lnljamat

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confirmation email for an account creation? no i didnt for that- but i got the message that its in the queue, then the last message saying that there is no hosting account ascociated with forum account
 

farscapeone

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lnljamat

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@coffeelovesyoux3: please read this article from knowledgebase (http://kb.x10hosting.com/questions.php?questionid=49). I'm sorry to inform you that escalation system is not working right know because of the update to vB4. However the system should be back in few days.

@lnljamat: you have to wait for a confirmation email. Read this (http://kb.x10hosting.com/questions.php?questionid=24).

ive read the posts,
so how do i know if my hosting account has been created?
my forum username is : lnljamat
my account username : lonavala
 

farscapeone

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Just wait a few days and if you don't get a confirmation email or there's no thread in News and Announcements describing the cause of the problem I'm sure your account was not created and that there's a problem with account creation.

On the other hand there's a lot going on the servers right know. There are some updates that are most likely cosing this problem.
 
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