Once again, I appreciate your taking the time to discuss this with me and I apologize if my first post sounded accusatory. Having only joined this hosting site toward the end of last year, I was entirely unaware as to the level of active management that is required to maintain my account. Since the web site I created is needed by me and my users more frequently at certain times of the year than others, there were 1 or 2 prior occasions when my site was automatically suspended for forum inactivity. At the most recent suspension, since I didn't need the site immediately, I tried a number of times to auto-unsuspend without thinking anything of it until I really needed the site, at which point I submitted a support request. What surprised me about the server move is that this was not listed at all on the main page I start with when I log in to my account. It provided the same reason for the suspension that I have had in the past, along with an option to auto-unsuspend. Each time I clicked on the auto-unsuspend request it said my request was submitted. I probably should have seen the news on the forums, but why should I have been required to realize that clicking on the auto-unsuspend request wouldn't work, even though I was being told that my request was submitted??
Don't take this the wrong way, but if I were running X10, I would have sent users of inactive free accounts an email about the impending move, or at the very least, made it clear on the account page that they could not submit an auto-unsuspend request without submitting a support request. Finally, I would never have deleted accounts that were used within the 2 months prior to the server move, which clearly should not be considered "inactive." The reason I am so upset is that I do not have a full backup to the site code, which I spent many hours building, and I definitely do not have the SQL database I was using backed up. Being somewhat of a web design newbie, I probably should have done so on my own computer, but I suppose that I assumed that X10 did their own backups. I never dreamed that my entire account would just be erased. If there's nothing you can do, then so be it, but I no longer plan on using your services in the future, given what I perceive as a very poor user experience.