Account got suspended despite the fact I had visited the hosting forum site in Sept.

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basrah_university68

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I would like to bring to your attention that my accound/site was suspended on 9/9 despite the fact that I visited the hosting forum in September.


Thanks,

BU
 

Anna

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Re: Accoung got suspended despite the fact I had visited the hosting forum site in Se

You would need to login to the account portal to avoid inactivity suspension, this was changed a few months back.
 

jgould3043

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Re: Account got suspended despite the fact I had visited the hosting forum site in Se

Although that is the case, I personally still got a minor account suspension (which I've since resolved) even after I did log into my account portal. I'm not sure why this happened and I submitted a ticket just to make sure it isn't an underlying problem with certain accounts or an error that occurred during the server moves that will show up for others.

Here is how the sequence of events occurred. I was sent an "account activity" email on 9/6 to tell me I need to log on to avoid suspension. I see the email on 9/7 and log into my account portal to avoid suspension. At this time I found out about the server moving (I hadn't checked the site in a bit) and found my site down since I use my hosting providers DNS via A records. I fixed that and everything was fine. On 9/8 I get an email about "account suspension". I, of course, handled reactivating it as soon as I saw it on 9/8. So I'm not sure why that occurred. Also, I'm not sure how many days ahead the "account activity" email is sent, but it would be nice/better if I could adjust it to email me perhaps 5-7 days before.
 
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