Account issues...

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theguerr

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Hello, I am having account issues. My domain is theguerrilla.x10.mx.

I can't seem to access the Cpanel, nor can I connect via FTP. This has lasted about 12 hours.

Thank you.
 

Dead-i

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Can you connect to your website at theguerrilla.x10.mx?

Also, are you sure there aren't any firewalls/routers/proxies/etc that could be prohibiting access to cPanel/FTP? Many workplaces and schools do this.
 

theguerr

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Can you connect to your website at theguerrilla.x10.mx?

Also, are you sure there aren't any firewalls/routers/proxies/etc that could be prohibiting access to cPanel/FTP? Many workplaces and schools do this.

I can't access the site via FTP on two different computers, and I have not changed settings on either nor on the router. I also cannot access the CPanel. I also cannot access theguerrilla.x10.mx

Can you access theguerrilla.x10.mx? I'm getting told by websitedown.info that it is up.

If you can't access it, then it's something on x10's end I would assume.

Is it possible not to have access to the Cpanel if there is something on my site preventing me to access my site? I wouldn't think things on my site would effect the Cpanel of x10. I would think there is something on x10's end preventing me access.

Thanks.

Thanks.
 

theguerr

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I can't submit a ticket becuase I can't access the Access Panel, and the chat is coming up in error as password error or something. Could I get some official help please? I think there is something wrong in the x10 database.

Thank you for your time.
 

theguerr

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I fixed the issue. I changed my IP.

But now the question is.... why is my old IP banned from x10hosting access panel and my own FTP and server?

I did notice one change that I don't think I implemented in my htaccess file which may have something to do with it:
RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]

What does that mean?
 

Dead-i

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Support was moved to the free hosting forums, so this is now the new official way of getting support :wink:

Can you please PM me the IP address so I can check?
 
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