Resolved Account restoration - "apache functioning normally"

Anna

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Between December 13th 2019 and April 24th 2020 you did not login to the account once, this lead it to be marked as inactive and purged in early March of 2020 when we ran a manual purge of inactive accounts and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive.

The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in mid of January the account would have been eligible for a suspension, and then 21 days later, first half of February it would have been terminated by the automated system.

Due to there being no warning emails as those are part of the automated, currently halted, system we said we'd this time allow for a restore if requested within reasonable time.

Initially we said cutoff for restores would be one week, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.

You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.
 

ethersph

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:oops: I know, I let too much time pass. :facepalm:

Thank you for running the restore!
 

Anna

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Just make sure you login every 30 days to avoid it happening again. Next time there may not be an option to restore as there normally isn't.

Note that relying on email reminders is not advised as those sometimes fail.
 

ethersph

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Just make sure you login every 30 days to avoid it happening again. Next time there may not be an option to restore as there normally isn't.

Note that relying on email reminders is not advised as those sometimes fail.

Will do :) I'm now able to access DirectAdmin control panel, Thanks
 
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