Resolved Account Restoration Request

[jackboog]

I need my account restored. I thought I had logged in recent enough, and I recently had used FTP without issues. So I assumed everything was fine.

For the last few days I've been trying to log in and figured it was just because of the migration that I couldn't.

 

[Anna]

Looks like your account didn't transfer properly, but it was working up until recently due to the fact the old severs was still online. Now that they have been decommissioned this caused your domain to stop working.

I'll restore the account from our most recent backup that was taken just before the servers was taken offline.

I'll post back when I have done so, should be about 20 minutes if all goes well.

Ps. this type of issue is best reported immediately, the ftp part probably worked since it connected to the old server.

 

[Anna]

The restore should now be completed.

If you in your ftp client have been using the server address (ie xo#.x10hosting.com) you would now need to update it to reflect the new server address: x13.x10hosting.com

Let me know if you find something that isn't working right.

 

[jackboog]

Thank you.

One issue, it's probably something minor. Whenever I try to access any folders or files, I get a "You don't have permission to access this resource."
I can access these folders fine with Filezilla, but I can't actually go to them. The only area working fine is the forum area.

 

[garrettroyce]

Can you check your directory and file permissions?

Directories should be 755 (owner all permissions, everyone else can enter the directory and read it)
Files should be 644 (owner read/write, everyone else read only)

 

[jackboog]

I just checked and permissions all seem fine. But it still isn't working.

 

[Anna]

Thank you.

One issue, it's probably something minor. Whenever I try to access any folders or files, I get a "You don't have permission to access this resource."
I can access these folders fine with Filezilla, but I can't actually go to them. The only area working fine is the forum area.

I assume you mean view them in the browser?

Do you have an index file (ie index.html, index.php)? If you have a designated landing page with a different name you'll have to tell the server you want that to load by default, or change its name (and any links going to that file). To tell the server that your landing page should be the one called home.php (as an example) you would need to edit/create .htaccess and add the following (without quotes): "DirectoryIndex home.php". Change home.php to match your file.

Were you previously having the domain show a directory listing?
If you did you will now need to edit/create .htaccess and add the following line (without quotes): "Options +Indexes". This is due to the directorly listing being turned of by default for security.

If none of the above works, let me know and I'll investigate further.

 

[jackboog]

Thank you, Anna. That did the trick.