Resolved Account seems active but no files available

[storywar]

Hi, I had been relying on reminder emails to access my account every 30 days. These stopped and I forgot about doing this. My site is to promote my books which have almost no sales and therefore very little traffic so I only recently noticed that my registered domain name willstartle.com was not working. It shows the "apache is working normally" blank page. I have read the relevant support articles, it is not related to any php change I have made, therefore I am presuming that the server changes led to my files being deleted as it was considered inactive. I am not sure how to proceed. My account seems to be active, there is no message to reactivate but I cant access cpanel. Do I just need to upload a new website or do I need to create a new account?
Many Thanks

 

[spacresx]

if you have not been logging in every 30 days as required it is most likely
your account ended up in suspension then purged of its files by now.
depending on when the last time was that you logged in.

It might be possible for staff to restore from a backup,
but they would need to see if there is one available or not.
maybe @Anna or @garrettroyce can help you more.

 

[garrettroyce]

Your last login was December of last year. Please read and understand the sticky at the top of this forum, which is your exact issue.

https://x10hosting.com/community/threads/apache-is-functioning-normally.208159/

Requesting admin assistance.

 

[Anna]

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised.

During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the last 60 days prior, your account was outside that 60 day mark and even more so outside of the 30 day requirement for free hosting. Prior to our purging you last logged into your account on December 8th.
Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.

You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.

 

[storywar]

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised.

During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the last 60 days prior, your account was outside that 60 day mark and even more so outside of the 30 day requirement for free hosting. Prior to our purging you last logged into your account on December 8th.
Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.

You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.

 

[storywar]

Hi Anna, Thanks for that; brilliant service at what must be a busy time: Way better than I deserve. Will set my calendar for logins from now on. Cheers.