Resolved Account Still Glitching

[houseof7]

Hello (again)!
I had an issue before wherein I couldn't access my cPanel - Anna was kind enough to fix it (https://x10hosting.com/community/threads/reactivating-inactive-account.207517/), but it's acting up again - The site loads, I can upload/modify the site through FTP, but I can't log in to cPanel.

I have tried my email, my member name, and my username to log on to cPanel directly, and they've all been a bust (which one should I be using, exactly?). I've also tried to access cPanel through https://x10hosting.com/sso/login, but I'm back to getting the
"Sign in Successful

Please standby while transfer you to your web hosting account.
An error has occurred forwarding your sign in. Retry"
page.
I know that it worked properly for a couple of days when the team fixed it, but now it's back to being mad at me.

Please help me, again....

 

[Anna]

For direct login, the username would be the same as here on the forums (and same as seen under quickFTP information in the account panel), and the password should be the same as you use for ftp (assuming you don't use a ftp account you created in directadmin or in cpanel earlier).

Ideally the password you use to login to the panel will syncronize with the server, though we have noticed that in some cases it doesn't work properly (some special chars don't get passed along properly for instance), but since the whole backend is getting revamped we haven't really dug into sorting it out, the option to go to "cPanel" from SSO login page uses sessions rather then passwords so a mismatch is not a problem going through that.

Note though that to keep the account active, only logins on the https://x10hosting.com/sso/login would count. You should now be able to login through that option, I made a small change on your account.

 

[garrettroyce]

@houseof7 is your issue resolved? Please let us know if you need any further assistance or your thread will be closed for inactivity. Thank you.

 

[garrettroyce]

@houseof7 Please open a new thread if you require assistance. I'm closing this thread for inactivity.