Account Suspended & Cannot log in!?

[louisere]

Hello all

I have had my account suspended and cannot log in. I've been trying to log into my control panel for awhile now and never seemed to actually achieve it so kept giving up as it was nothing urgent.

I can't get my log in information reset or sent to my email because my email is managed via this account and also isn't working.

I'm not sure why I'm suspended as I've not broken any TOS (to my knowledge). Can someone help please?

 

[Dead-i]

Hello,

Your account was suspended for inactivity. Although I have unsuspended your account manually for now, our system will automatically suspend your account if you do not sign in to your control panel. Please confirm you are signing in at:
https://x10hosting.com/sso/login

If you are still having issues signing in, please could you provide me with the error message you are receiving?

Thank you,

 

[louisere]

Thank you my emails are all online and my website is working now.

I still can't seem to log in though? Also my password reset email isn't coming through?

Any idea?

 

[louisere]

My account has been suspended yet again!? why????

 

[Dead-i]

Hi,

The system automatically suspends your account based on the last date you successfully logged in, which is 9th July.

I have unsuspended your account, but it will be suspended again automatically if you do not sign in to your control panel. Are you still having problems signing in?

my email is managed via this account and also isn't working.

It looks like the email address attached to ridgedpi does not exist on your account.

Thank you,

 

[louisere]

Hi thanks for that, I think it locked again because I've tried to log in so many times. My address should most definetly be ridgedpi related so i can only assume my account has been compromised some how?

Could you possible PM me the email address used so i can confirm this??

Thank you for your support.

 

[louisere]

Anyone?

 

[caftpx10]

Can you try searching for the very first X10Hosting email you've got after registering your account?

 

[louisere]

I've used a number of email accounts and keep a very clean inbox so no I won't have that.

It should be admin or jason@ridged.... if it's not then someones changed it.

 

[Dead-i]

Hi,

I have sent you a private message.

Thank you,