Account Suspended Despite Recent Activity

[belltown]

I received an inactivity warning 6 days ago. I thought it strange because I was convinced I'd visited the account portal at least a couple of times or more over the previous month.

Then today, my account was suspended. There was nothing in the suspension notice to indicate the reason for the suspension. I wondered if it was due to perceived inactivity. However, I am 100% positive that I logged on my account portal and visited my cPanel page immediately upon receiving the inactivity warning 6 days ago.

Is it possibly that the system is failing to log my account activity? Is there any other reason that my account was suspended? How do I get my account back and prevent this from happening in the future???

 

[Anna]

The suspension is not due to inactivity.
You should login to your portal and send in an appeal if you feel the suspension is in error.

 

[belltown]

I did send in my appeal. Apparently, if you attempt to host a site that provides an API service for client software to access data, then that is classified as something called a "proxy", something that is mentioned, yet not defined anywhere, in the Terms of Service. I was astonished that after 4+ years of providing my API on this and other hosting sites, my account was suspended without any warning, without any recourse, without any opportunity to retrieve any data from my site! I guess after almost 8 years of sticking with x10Hosting, despite all their ups and downs, it's now finally time to find a more reputable host.

 

[Livewire]

A big part of it would also be how it relates to the website you're hosting; given that it was a Roku TV channel app, the fact that there was no website for it would be extremely unusual. The file I'm looking at now looks to be both a proxy and a content scraper; it's a proxy in that there's no real reason Roku would need to use x10hosting except to spoof the origin, and that the file is getting all its content by scraping an external source.

As you've indicated you're leaving I can close the topic, however a final note is that if it "flew under the radar" for four years, that doesn't mean it wasn't a violation of the Terms, it just means we didn't detect/see it before.