Account suspended due to inactivity, can't restore...

[cs372x10]

My account has been suspended due to inactivity, I have "unsuspended" the account, but when I visit the domain, it still redirects me to a page stating my account is still suspended and I must log in.

Currently, I can log in. I am getting no notifications of account suspensions. I have full access to everything on the admin side- I just can not visit the site domain.

Maybe there's another step? OR is this something that will just take some time on x10's side to get done?

Any insight will be good - I'd like to get this up and going again asap.

Thanks

 

[bdistler]

Try clearing your browser's cache and history - close browser - reopen browser - then check the site again -:- Maybe you are seeing a stale (cached) page

 

[cs372x10]

Gave that a go, seemed like a reasonable explanation - but unfortunately still being redirected to the "Account Suspended" page. Still very weird, the only thing I even have on here is custom codes that I wrote from scratch and a wordpress domain using a template I wrote... In no way do I believe there is any violation of ToS - in which case, there should be no reason for any other suspension other than the inactivity one. Which should of been removed upon logging in...

 

[AngusThermopyle]

Take a look at the threads in this Forum.
You will see that a lot of people have the same problem -- suspension due to inactivity and then the system not unsuspending manually.
You will also see that it requires an Admin to manually fix the problem for you.
Sit tight. Wait for the designated Knight in Shining Under Armour to see your thread and ride to your rescue.
Bump your thread if the Knight doesn't show up in a day.

 

[fchandex]

I'm having the same problem!

 

[cs372x10]

I guess we shall keep bumping this - hopefully it will get noticed

 

[greeneco]

I have the same problem hope it is fixed soon

 

[greeneco]

Hi cs372x10 Please keep this thread at the top of the page this is an important issue that need to be resolved.
And to the admins do you need any extra information from me to fix this issue just let me know.

 

[Dead-i]

Hi,

Sorry about this. I've fixed this for @cs372x10 and @greeneco, though I'm having some trouble with @fchandex's. I'm looking into it.

Thank you,