Account Suspended

[head ish0ti]

My account has been suspended 5 times today for high system resource usage. Im going to upgrade my account to Static premium hosting so i stop getting suspended for using too much high system resource usage.So aswell as unsuspending my account could somebody let me know when i upgrade what would i need to change my name servers too?

 

[Anna]

You have 4 active tickets about the same thing, please post back to one of them instead of starting a new one, makes it a lot easier to help when we can see what has already been said and done.

No the name servers are the same. Once you have signed up for a premium account you can request all your current data to be transfered by posting back to one of your tickets.

login to support.x10hosting.com with your forum credentials, under "View tickets" you can see your active tickets (3 of them are btw waiting on your reply).

 

[head ish0ti]

There is nothing displayed under ticket list. Absoloutely nothing :S.

 

[Anna]

that's odd, at least two of them are on hold, in other words waiting for reply. If you can't see them that would explain a lot as to why they haven't gotten a reply though.

Anyways, a couple of them were asking if you by any chance has a chat/shoutbox on your site as that could likely be the cause if that's the case (both can be rather intense and use a lot queries to update themselves to the viewers).

 

[Anna]

that's odd, at least two of them are on hold, in other words waiting for reply. If you can't see them that would explain a lot as to why they haven't gotten a reply though.

Anyways, a couple of them were asking if you by any chance has a chat/shoutbox on your site as that could likely be the cause if that's the case (both can be rather intense and use a lot queries to update themselves to the viewers).

 

[head ish0ti]

Yes i have a shoutbox. Its been quite intense ive had 50+ members sign up the past 2 days.

 

[Anna]

you do realize that shout boxes are against TOS on the free servers, due to the resource intense nature of them?

You can chose to remove that or upgrade to premium (they are allowed on premium accounts).

 

[head ish0ti]

I didnt realise that i do apologise. I will upgrade what do i have to set the nameservers to?

 

[Anna]

name servers are the same for free as for paid (I've never heard other wise at least)

 

[head ish0ti]

Ok ive upgraded. Think ive done everything correct.

 

[Anna]

Now to get all your stuff transfered for you, create a ticket through client area (clients.x10hosting.com) and request the transfer. Don't forget to include the cPanel name of your free account

Direct link to create a ticket, once you logged in there: https://clients.x10hosting.com/submitticket.php

 

[head ish0ti]

I followed that link and i cant even create a ticket :S. Heres what i see.

http://i36.tinypic.com/j97k2a.jpg

Am i doing something wrong?

 

[Anna]

my bad, I didn't go all steps.

Clicking on the link that says support should do the trick

 

[head ish0ti]

Thanks for your help much appreciated .

 

[Anna]

you're welcome.

Are you all set now?

 

[head ish0ti]

All fixed and upgraded Thanks.

 

[Anna]

Good. I'll close this thread then.