account suspended

[ilyes87]

plz help admin ... it's my fault ... more than 100 email in 1 sec ...

so unsuspended my account ... domain .. gcivil.co.cc

 

[calistoy]

Your issue was already acknowledged here. http://forums.x10hosting.com/free-hosting/111826-account-suspensioned-plz-help.html

You'll receive an email when staff responds to your ticket.

 

[ilyes87]

thanx a lot ... and i got email ..but when i try to login in the ticket support i can't ...

 

[calistoy]

Not being able to login to see your ticket is a known issue with staff. You can still correspond through email. You'll receive another email with a direct response/message from staff as they get to it (your ticket). In turn, you can reply to that email and so on.

 

[ilyes87]

first email
Thank you for contacting us. This is an automated response sent to you in order to confirm the receipt of your message. We will attend to your ticket as soon as possible. We've listed the details of the ticket you created below for your records. When replying, please keep the ticket's ID in the subject to ensure that your replies are tracked correctly.

Ticket ID: BPV-866873
Subject: account suspensioned .. plz help
Department: Hosting Issues
Priority: Low
Status: Open

You can check the status of or reply to this ticket online at: http://support.x10hosting.com**********************
Email: *************
Password: ************

Kind Regards,

x10Hosting


second email
Hello,

"You have been suspended for violating our max email per hour rule - free hosting accounts are only allowed to send 100 emails per 1 hour (3600 seconds)."
If you wish to be unsuspended you must to agree setup your script to send like max 100 emails per 1 hour, do you agree this?
__________________________________________
Thanks,
Tony (Punk) - x10 Account Manager

Ticket Details
===================
Ticket ID: BPV-866873
Department: Hosting Issues
Priority: Low
Status: On Hold
Edit:
how i will agree ... i don't know what i should to do ..

 

[calistoy]

With the second email opened, press reply and then type your response, then press send.

 

[ilyes87]

ok .. thanx a lot ..