I tried to login to portal but it doesn't work.The email address for the hosting account is the same as you have here at the forums.
The account is suspended for inactivity, once you logged in you can unsuspend yourself (it would get suspended again on next run if I do it and you do not login before the next run)
When someone reply this thread I receive an email from "firstname.lastname@example.org" but I guess the password reset emails are sent from a different email address and my email provider is filtering as SPAM.I see that the emails for resetting password has gone out from our system properly, can you please also check that it is not in spam/junk?
I see that reset emails being sent out once yesterday and twice today
That would defeat the purpose of you sending from the one on file, by sending from the email on file you would show that you are indeed the actual account holder to a certain degree of certainty (we have few ways to verify this properly otherwise).Can I send you an email from the new email address?
Currently I cant't login to FTP/Direct Admin I guess because the account is suspended. But yes i can upload files via FTP or can provide some info related to my account via DM if you wantThat would defeat the purpose of you sending from the one on file, by sending from the email on file you would show that you are indeed the actual account holder to a certain degree of certainty (we have few ways to verify this properly otherwise).
If I were to unsuspend the account, would you have access to upload a file through FTP? If so I can do that and you would upload a file called x10hosting.txt which contains the email address you want me to set instead.