I would like to double my hosting space so I went to the upgrades page and chose the relevant option. The order goes fine until I'm asked to sign in to my account, I enter the e-mail I registered with and it is unrecognized, then I tried for a password reminder, but when I enter my e-mail for that, it is also unrecognized. I know it's the correct e-mail because I still have the welcome e-mails from x10 in that e-mail inbox.
Will I have to do this over the phone or could someone please suggest a solution?
Update: I found some references to ad-supported plans which give you access to more storage space, is this why I am having problems, because I am not on an ad-supported plan? Is the payment option an alternative or do you have to get advertising and then pay for the upgrade?
Will I have to do this over the phone or could someone please suggest a solution?
Update: I found some references to ad-supported plans which give you access to more storage space, is this why I am having problems, because I am not on an ad-supported plan? Is the payment option an alternative or do you have to get advertising and then pay for the upgrade?
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