Resolved An error has occurred forwarding your sign in

[lapichib]

Hi,
I received an email on 21st of May to log in my account (pichiboda@gmail.com) and I've been trying since but, as soon as I click on "open cPanel" I get the following error:
Sign in Successful
Please standby while transfer you to your web hosting account.




An error has occurred forwarding your sign in. Retry

Would you be so kind to review?

Thanks!

 

[Anna]

Between November 22nd and May 21st you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in end of December the account would have been eligible for a suspension, and then 21 days later, second half of January it would have been terminated by the automated system.

Due to this being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive.

Due to there being no warning emails as those are part of the automated, currently halted, system we said we'd this time allow for a restore if requested within reasonable time.

Though since you did get an email that would indicate that the automated system has now been turned back on and is catching up sort of.

Initially we said cutoff for restores would be one week, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.

You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.