An error occurred during a connection to x10hosting - HELP

[tgoodric]

Hi, Its 4:08pm US eastern time and I am trying to log into my cpanel but I am receiving an error while going to https://x10hosting.com/sso/login

The error I am receiving is:
Secure Connection Failed
An error occurred during a connection to x10hosting.com.
The OCSP server has no status for the certificate.
(Error code: sec_error_ocsp_unknown_cert)

Any Ideas?

 

[xfsgpr76]

Hi, Its 4:08pm US eastern time and I am trying to log into my cpanel but I am receiving an error while going to https://x10hosting.com/sso/login

The error I am receiving is:
Secure Connection Failed
An error occurred during a connection to x10hosting.com.
The OCSP server has no status for the certificate.
(Error code: sec_error_ocsp_unknown_cert)

Any Ideas?

The main website seems to have been hacked today so you just have to wait.

 

[usama_rasab27]

Hi, it works perfectly fine for me and I'm in the U.K. It might be a problem with your browser. So try with another browser.

 

[xfsgpr76]

Hi, it works perfectly fine for me and I'm in the U.K. It might be a problem with your browser. So try with another browser.

I am getting this in FF:

 

[Bryon]

The main website seems to have been hacked today so you just have to wait.

Our site was not hacked - Stop spreading completely wrong information! Why are you saying this?

 

[xfsgpr76]

Our site was not hacked - Stop spreading completely wrong information! Why are you saying this?

 

[Bryon]

This is an issue with your web browser.

 

[xfsgpr76]

This is an issue with your web browser.

It was working fine yesterday and I have not changed anything on my machine. No M$ updates; nothing.

I will try in IE to see if it works.

 

[usama_rasab27]

What browser are you using? Firefox has these issues.

 

[xfsgpr76]

What browser are you using? Firefox has these issues.

Using FF

Did you try using FF and did you manage to get the site? Let me know so that I can post this on FF newsgroups so that they can test it out as well and suggest possible workarounds.

 

[tgoodric]

Hi,

I just tried to login through ie10 and I can confirm it works.

I also tried Firefox again and it still doesn't work.. Same error.

Any ideas on what is causing this issue? Since opening my account with x10 I have soley used Firefox with no problems. As far as I know the browser nor any of the browser
addons have been updated so I'm pretty confused on why it is suddenly giving me a problem.

I will look into more and post back if I find a solution.

 

[xfsgpr76]

Hi,

I just tried to login through ie10 and I can confirm it works.

I also tried Firefox again and it still doesn't work.. Same error.

Any ideas on what is causing this issue? Since opening my account with x10 I have soley used Firefox with no problems. As far as I know the browser nor any of the browser
addons have been updated so I'm pretty confused on why it is suddenly giving me a problem.

I will look into more and post back if I find a solution.

This is firefox verdict:

The same thing happens to me with Firefox and three other browsers, so it
is not a Firefox problem.

Chromium, on the other hand, goes right to it. Is there a lesson there? Is
this website yours?

 

[xfsgpr76]

Hi,

I just tried to login through ie10 and I can confirm it works.

I tried using IE8 on XP and it works as well but I can't stand using IE of any versions. Surely, something must be wrong with the website that it can't load in FF and other browsers (according to guys at Firefox newsgroups).

 

[descalzo]

The SSL certificate is Cloudflare's and might have been issued just today. My FF is doing the same thing, but Iron goes right in.

 

[xfsgpr76]

The SSL certificate is Cloudflare's and might have been issued just today. My FF is doing the same thing, but Iron goes right in.

Is there anyway we can update this certificate on our machines?
I am sure it is the certificate thing that is blocking. FF is very strict about security when it uses https://

 

[descalzo]

FF workaround:
Tools ->
Options ->
Advanced ->
Validation ->
Uncheck the top box

Try to log in.

I would reset it back when you are done.

 

[tgoodric]

The SSL certificate is Cloudflare's and might have been issued just today. My FF is doing the same thing, but Iron goes right in.

After doing some research I think this may be the problem.

I admittedly do not know much about certificates or how they work but I found a post on the web from a different hosting provider saying:

"New requirements placed upon certificate authorities forced us to implement a new OCSP responder and related infrastructure. One of the drawbacks is that newly generated certificates are not yet known to the responder and if the site is accessed before that a cached response about an unknown certificate remains."

Not sure if it's relevant but it may be the problem.

I also found a work around for firefox here: http://support.mozilla.org/en-US/kb/The OCSP server has no status for the certificate

I tried the work around and it does work

 

[xfsgpr76]

After doing some research I think this may be the problem.

I admittedly do not know much about certificates or how they work but I found a post on the web from a different hosting provider saying:

"New requirements placed upon certificate authorities forced us to implement a new OCSP responder and related infrastructure. One of the drawbacks is that newly generated certificates are not yet known to the responder and if the site is accessed before that a cached response about an unknown certificate remains."

Not sure if it's relevant but it may be the problem.

I also found a work around for firefox here: http://support.mozilla.org/en-US/kb/The OCSP server has no status for the certificate

I tried the work around and it does work

Yes thanks. It works now in FF. I hope this is a temporary measure until everything gets updated. I don't want to expose my machine to using invalid certificates.

 

[xfsgpr76]

The SSL certificate is Cloudflare's and might have been issued just today. My FF is doing the same thing, but Iron goes right in.

cloudfare.com domain has expired according to this site:

<http://cloudfare.com/>

Domain Name: CLOUDFARE.COM
Registrar: DYNADOT, LLC
Whois Server: whois.dynadot.com
Referral URL: http://www.dynadot.com
Name Server: NS1.DYNADOT.COM
Name Server: NS2.DYNADOT.COM
Status: clientTransferProhibited
Updated Date: 07-aug-2013
Creation Date: 06-aug-2009
Expiration Date: 06-aug-2014

 

[descalzo]

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