I've looked at the threads on here that say what happened and why it happened. I think I understand it. In any case, I'm not sure if I logged in or not in March, but my page is loading and showing the "Apache is functioning normally" message instead of my message. It doesn't look to be suspended, but I'm also not able to get into any FTP so that I can put my stuff back up. To be clear, I have backups for the important things on my account, I just don't know how to get back into it.
Resolved Apache is functioning normally message upon loading page
- Thread starter trenton7
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It sounds like you have seen this, but please read through the sticky at the top of this forum https://x10hosting.com/community/threads/apache-is-functioning-normally.208159/
I'm requesting admin for assistance
I'm requesting admin for assistance
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There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised.
During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the last 60 days prior, your account was outside that 60 day mark and even more so outside of the 30 day requirement for free hosting. Prior to our purging you last logged into your account on December 10th.
Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.
You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.
During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the last 60 days prior, your account was outside that 60 day mark and even more so outside of the 30 day requirement for free hosting. Prior to our purging you last logged into your account on December 10th.
Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.
You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.
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