Resolved Apache is functioning normally message

[mcclurge]

Hi,

I am getting this message when I go to my website. I can log in via the x10 hosting login but when I press the 'c panel' button it doesn't work.

I have been having this problem for a good few weeks and I definitely thought I have logged in to ensure the account was active prior to the deadline date for migration. Is there anything you can do?

Thanks.

 

[Anna]

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. There was no deadline date for the migration to be done, the requirement has always been there in order to keep an account active. We said we'd stop the automated suspensions (to ensure you didn't miss the login by a few days due to problems logging in), but we did not remove the login requirement.

During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the last 60 days prior, your account was well outside that 60 day mark and even more so outside of the 30 day requirement for free hosting. Prior to our purging you last logged into your account on November 6th.

Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday last (22nd).

You're lucky though that the restore is still possible for your account, they'll be cleared out any day now (and I thought that they would have been already). I'm running the restore now and the account should be good to go in a few minutes.

 

[mcclurge]

Thank you..

 

[mcclurge]

Hi, I can not seem to access the Email Manager within Direct Admin. I just get an error saying ‘Error showing email accounts - cannot open the user password file for reading’. Any idea what is going wrong? Thanks.

 

[Anna]

Can you please try now?

 

[mcclurge]

Yes, I can access the webmail now. Thank you.