Resolved Apache is functioning normally message

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dfsq.dfsq77

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Hello I'm not able to access my site anymore, nor admin panel. Reading through some posts here I realise it could have been purged?

Could anyone check the status of migration in case of my account?

Account and site: http://dfsq.x10.mx/
 

Anna

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There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised.

During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the last 60 days prior, your account was well outside that 60 day mark and even more so outside of the 30 day requirement for free hosting. Prior to our purging you last logged into your account on December 10th.

Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday 22nd.

You're lucky though that the restore is still possible for your account, they'll be cleared out any day now (and I thought that they would have been already). I'm running the restore now and the account should be good to go in a few minutes.
 

dfsq.dfsq77

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Wow, thank you very much appreciated! I can now access admin area. However the site is still down? What could be the reason for 500 error?
 

Anna

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With DirectAdmin, all accounts where switched to php version 7.2 by default. This is a common cause if you for instance have an older script that rely on the mysql extensions (which is removed and replaced with mysqli and PDO).

It could also be you need a sepcific extension enabled that is not enabled in the default php version. Error log that is found under "System Info & Files" may hold some clues.

You can change php version under "Extra Features".
 

dfsq.dfsq77

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Okay, I see bunch of problems in logs. I think I can work from here myself.
Thank you Anna for the help and information! Have a good day!
 

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Let us know if you need any further help figuring the errors out, otherwise I'll mark this as resolved.
 

dfsq.dfsq77

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I fixed all the problems and site is up and running properly. This is resolved.
Thank you again!
 

Anna

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Great, I'll mark it as resolved and close the thread then.

Feel free to start a new one if you run into any other problems
 
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