Resolved "Apache is functioning normally" on website; error when trying to open cPanel

[quantoni]

website: quantonium.x10.mx
It would appear that my site was taken down due to account inactivity? I've been keeping up with the account inactivity whenever I received an email to verify that I'm still active. However, the last email I received was last November. I did not receive any notice about the ownership change or server updates, and did not receive any notice about site take down or inactivity since November (unless the emails ended up in spam and were deleted). I've been quite busy so I have only now had the time to check back on my website. Is it possible to restore the website? Thanks in advance.

 

[garrettroyce]

The window for restorations has closed. 2 weeks ago, accounts that saw no logins for 60 days were terminated. The normal process is that an account is suspended after 30 days. After 3 weeks, the account is deleted. The reminder email did not go out for some of this period, so users were given two weeks to ask for a restoration.

Now that the restoration period has expired, there are not a lot of options. I will request an admin review your account, but please don't count on x10 to do backups for you in the future. Bad stuff happens all the time and data is relatively precious and impossible to reproduce.

 

[Anna]

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised.

During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the last 60 days prior, your account was well outside that 60 day mark and even more so outside of the 30 day requirement for free hosting. Prior to our purging you last logged into your account on November 24th.

Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Thursday last week, though we extended it a little bit extra.

You're lucky though that the restore is still possible for your account, they'll be cleared out any day now (and I thought that they would have been already). I'm running the restore now and the account should be good to go in a few minutes.