Apache is functioning normally

[vanniox1]

Looks like my account was also suspended due to inactivity (same as a few others here) - wasn't aware that was a thing. Any chance I can have it restored please? Will be better at logging in in future.

Thanks

 

[Anna]

Your account should now be sorted, please let me know if you find anything that isn't working properly.

I'll have a chat with admins, but it is possible that since the Illuminated plan was put to rest long ago accounts are now put back on regular free plan. As far as I know none of the users that initially bought it had a renewal option to keep paying but got to stay on that server anyways.

 

[vanniox1]

Hi @Anna
Thanks for the response. I'm able to log in now, but the CPanel won't load. Is there anything else I need to do?

 

[garrettroyce]

Please clear your internet cache and try again. Make sure you're using the link from your dashboard and not any previous links.

https://x10hosting.com/sso/login

Please reply if you still have issues.

 

[vanniox1]

I attached the error I get when I try to access the CPanel (via the link you shared). I cleared my browser cache and have tried it in different browsers/incognito too.

The retry link just kicks me out to the login page.

 

[garrettroyce]

@Anna can you please see if there is a firewall issue or a transfer issue on this account?

 

[Anna]

Hi @Anna
Thanks for the response. I'm able to log in now, but the CPanel won't load. Is there anything else I need to do?

Looks like you made an upgrade to premium, is that correct?

If not, you should now be able to login properly to the free server.

 

[garrettroyce]

@vanniox1 Please open a new thread if you have any further issues. Thank you.