Resolved Apache is functioning normally

[dalabx10]

Hi,

I'm having the same problem. I didn't receive the email reminders and I'm new to the hosting service so really didn't have any clue. I was logging into my Wordpress but not into cpanel. Any chance I can get my account restored?

 

[garrettroyce]

Please not that the activity requirement of x10Hosting free is one login to your portal every 30 days. Your last login was in December. If you don't log in for 30 days, your account is eligible for suspension and after another 21 it is eligible for deletion. Due to the server migration, reminders were not sent out and accounts over 60 days inactive were deleted per policy. Due to the lack of reminder emails, you will get a one-time-only restoration of your account. Please make sure to sign in every 30 days in the future, even if you don't get an email reminder.

@Anna can you please see if this account is eligible for a one-time restoration?

 

[Anna]

Your account should now be restored.

I advice you to not rely on email as your sole reminder to login, it has been known to end up in spam folders for some as well. In my opinion it is also wise to login a bit more often then once a month, as a means to keep yourself informed about upcoming changes.

 

[dalabx10]

thank you!

 

[garrettroyce]

@dalabx10 Is your issue resolved? Please let us know if you need any help or this thread will be closed soon.

 

[dalabx10]

Yes all is well thank you!

 

[garrettroyce]

Thank you. Please let us know if anything else comes up.