Resolved Apache is functioning normally

[dudex10b]

Hi Anna,
Can you please have a look to my account myprintindea.x10.bz ?
i can't access the site or WP-Login page.

Thank you !

 

[Anna]

Are you my any chance using your .tk domain for that?

As you may know, we did some server migrations in December and January, as announced here: https://x10hosting.com/community/threads/cpanel-migration-to-directadmin.206877/

This also lead to new IP addresses for the servers, for your server that is: 198.91.81.12

The old servers have now been taken offline and decommissioned, so if you didn't update the A record on CloudFlares name servers prior, the site would appear to be offline. The solution is to update the A record.

 

[dudex10b]

Tnx for you answer.
i removed the site from CloudFlares, and removed the .tk domain.
i am getting "Apache is functioning normally" when i try to access myprintidea.x10.bz.
The time out error, i am getting when i use the .tk address.

Are you my any chance using your .tk domain for that?

As you may know, we did some server migrations in December and January, as announced here: https://x10hosting.com/community/threads/cpanel-migration-to-directadmin.206877/

This also lead to new IP addresses for the servers, for your server that is: 198.91.81.12

The old servers have now been taken offline and decommissioned, so if you didn't update the A record on CloudFlares name servers prior, the site would appear to be offline. The solution is to update the A record.

 

[Anna]

I get a timeout when using your .x10.bz domain, but that is due to it redirecting to the .tk that you removed.

Now you would need to remove the redirect or re-add the .tk (with correct IP in A record, or by setting our name servers on it), to get it working.

All you had to do was update the A record on the DNS in CloudFlare, and it would have worked.

 

[dudex10b]

HI,
done it - not working ( now when i access the .tk domain is going to my site. but : some Apache is .... )
changed also the name ( now is myprintedidea.x10.bz) - same not working
In resource usage i see i have :
Your site had been limited within the past 24 hours

• I/O usage resources were limited for your site

maybe this is the problem ? what s this limit ? is an error ?
tnx

 

[Anna]

the .tk domain is NOT added in your account.

You need to add it as a domain pointer (which you had before and it will point to the default domain) or as an extra domain using "ADD NEW" under domain setup which will be a completely separate site.

Without having the domain added in your account the server would have no way to know what content it was expected to show.

 

[dudex10b]

even with the pointer is not working... same apache ...
or if i try to access wp-admin page is
Not Found
The requested URL was not found on this server.

i think i need to backup the site and delete it ... everything is setup now but not working

 

[Anna]

In cloudflare, what does it say for A record on your .tk under their DNS section?

 

[dudex10b]

 

[Anna]

Great, we know the IP is correct then. So part of the problem could be that it needs to propagate properly after you having removed and re-added it to your account.

Though you should not have myprintedidea.x10.bz in there at all, and it may actually cause problems that you do.

You could try clearing cache in cloudflare, the will force cloudflare to grab the content fresh from the server.

 

[Anna]

The .tk domain now works from my end, after forcing my browser to reload without using cache.

 

[dudex10b]

the cash was deleted 1h ago.
now i see that the site is working.

Thank you so much for you time !!
Have a great Easter and Stay Safe

 

[Anna]

You're welcome.

Have a great Easter and stay safe you too.

I'll mark this as resolved but leave the thread open a couple days just in case.