Resolved Apache is functioning normally

[lmackley]

My website is telling me Apache is functioning normally.
I believe I was logging into the wrong place to keep the account from getting suspended.
I have a backup, so all I need is the account to be made available so I can ftp in.
Any help would be appreciated.
Thanks

 

[garrettroyce]

I don't see an account linked to this forum user. Could you provide your domain or user name so I can try and find it?

 

[lmackley]

The domain is lmackley.x10host.com

 

[garrettroyce]

You did not have a valid login from November 2019 until January 2020. Please read this thread, which is right at the top of this forum https://x10hosting.com/community/threads/apache-is-functioning-normally.208159/

I'll see if an admin will dig out your account, but it's been deleted for over a year. Right now signups are not enabled, so recovering your account is the most hassle free way of getting an account.

 

[Anna]

Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive.

Due to there being no warning emails as those are part of the automated, currently halted, system we said we'd this time allow for a restore if requested within reasonable time.

Initially we said cutoff for restores would be one week, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.

You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.

 

[lmackley]

Thank you so much.