Avast Web Shield blocking my website, cannot view site

[sperko]

Hi guys, I'm sure there's nothing wrong with my site but I've just noticed I can't access it and there's no update on the status page so I'm not sure what's happening.

I can log into cPanel and my account and can view my files fine and have been using Avast without problems for a while now.

The site is mainly just being used for testing/practising my web design and basic coding skills at the moment so it's not actually got any content on it.

Sperko.x10host.com

When I access the site it says (Screenshot attached):
Avast webshield has blocked a harmful web-page or file.
Object: http://sperko.x10host.com
Infection: URL:Mal
Process: C:\Program Files\...\firefox.exe

The Firefox error I get is (Also included in screenshot attached):
Problem loading page the connection was reset - Try again

I have included another screenshot of the Avast page which contains pretty much the same information, can you confirm if this is a problem on my side or if it's just a general issue on x10's side?

Thanks,

 

[sperko]

For some reason I could not add the pictures/screenshots in the thread or the replies...

 

[Dead-i]

Hi Sperko,

It sounds like Avast could have blocked x10Hosting's servers. Unfortunately Avast appear to have blocked the entire server, and we don't have any control over Avast's decision.

Please could you file a false-positive with them?
http://www.avast.com/contact-form.php

Thank you,

 

[sperko]

Thank you for your fast reply I have noticed other users who have Avast have problems too, I have submitted a false positive and contacted Avast via that link so hopefully this gets resolved soon, is there any way I can unblock my website through Avast on my PC?

Thanks,

 

[Dead-i]

Hi Sperko,

You should be able to add an "exception" for your site's URL in Avast, which will allow you to visit your site.

Thank you,

 

[sperko]

I have added it to the exception list and everything is working as it should now, thanks for your time and I will wait to see if Avast unblocks the server eventually,

Have a good day!