boru account issues

[loganthedragon99]

my cpanel is not working properly, and when expanding the stats of my account from the cpanel i receive an error msg about not being able to create directories and find directories. if you need the entire error msg please let me know.

 

[loganthedragon99]

I would really appreciate some kind of response? I still cannot do anything with my cpanel, and all my data is gone. I would really appreciate a response, even if you are just still working on it. This has been OVER two weeks now. Thank you.

 

[Anna]

Appears as you are affected by the issue as described at: http://x10hosting.com/forums/news-announcements/165237-boru-account-issues-after-upgrades.html

 

[loganthedragon99]

Thank you for your reply Anna! I am confused on only one point, and that is: will I be receiving an "Illuminated Upgrade"? I only ask so that I know what will be happening to my account. I greatly appreciate your initial response, and would like to thank you in advance for any further response I might receive in regard to this.

 

[Anna]

If you wish to have so, you will get the upgrade.

Do note though that you would only get the first 5 years for free.

I'll escalate this for further handling, you should be able to reply the ticket from inside your account panel from now on.