Can I get my account unsuspended please?

[jimmymontour]

I read the thing, and it said I could do it myself... But apparently not.

I would be greatly appreciative if someone could unsuspend me.
Thanks!

 

[descalzo]

Unsuspended, but unfortunately, suspended accounts were not automatically moved. Your account is not lost, it just has to be done manually.

 

[jimmymontour]

Unsuspended, but unfortunately, suspended accounts were not automatically moved. Your account is not lost, it just has to be done manually.

Manually done by one of the staff, or manually done by me?? o.o

 

[descalzo]

Getting a clarification from the Top now. Will let you know when I find out (but going to bed soon, so it might be tomorrow morning).

 

[jimmymontour]

Getting a clarification from the Top now. Will let you know when I find out (but going to bed soon, so it might be tomorrow morning).

Alright, thank you for your help! :3

 

[Jarryd]

Hello, i have manually restored your account. Let me know if there is any issues.

 

[jimmymontour]

Hello, i have manually restored your account. Let me know if there is any issues.

Everything works now, I just need to figure out how stop the "Error Establishing Database Connection" errors.

Thank you for your help, I appreciate it.

---------- Post added at 03:04 PM ---------- Previous post was at 02:51 PM ----------

One more quick question, is the name of the MySQL host still 'localhost' or is it something else now?

 

[Jarryd]

Hello jimmymontour,

Sorry for the delay. I have fixed your database issue. The issue was relating to our remote access hosts for the remote web servers we are currently running not being inside the MySQL remote hosts section. I also added int.boru.x10hosting.com

This seems to have resolved the issue and i don't see the error anymore, can you please confirm?

 

[jimmymontour]

I can confirm indeed. I need to install WordPress again now... But whatever, I'm glad my site works again. Thanks!

 

[Jarryd]

You're welcome!

Sorry about any inconvenience. If you have any more issues please feel free to open a new support ticket.