Resolved Can login to x10hosting.com, "Apache is functioning normally", FTP does not work

[alxpelem]

Hello,

I can login fine at https://x10hosting.com/sso/main.

However, the test web site I made at http://alxp.elementfx.com does not show, and instead I get "Apache is functioning normally". (And trying with HTTPS yields a certificate error.)

When I click on "Open cPanel" I get an error message saying that "An error has occurred forwarding your sign in". When I try to use FTP it says that it cannot authenticate me.

Thank you for any support.

 

[Anna]

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised.

During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the last 60 days prior, your account was well outside that 60 day mark and even more so outside of the 30 day requirement for free hosting. Prior to our purging you last logged into your account on November 20th.

Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday last (22nd).

You're lucky though that the restore is still possible for your account, they'll be cleared out any day now (and I thought that they would have been already). I'm running the restore now and the account should be good to go in a few minutes.

https will yield a certificate error, as it would attempt to use the server cert which does not match your domain.

 

[alxpelem]

Thank you Anna.