Can not access http://x10hosting.com/control

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tenkana71

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Hi there,

I cannot access http://x10hosting.com/control from 17 Apr 2011. Could you help me to check what happened?
My account is tenkana

Thank you very much.
 
calistoy

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What do you mean you can't access it? Is the login page not showing up at all? Is it not accepting your username and password? Could you elaborate?
 
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calistoy said:
What do you mean you can't access it? Is the login page not showing up at all? Is it not accepting your username and password? Could you elaborate?
Click to expand...

Sorry for not describing in details. The log-in page showed up but not accepted my password.
 
calistoy

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Have you tried logging in with your forum username and password?
 
calistoy

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Yes. When your account is suspended, you cannot access your cPanel.
 
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Hello there,

I get registration for premium account done by my team member (NGUYEN XUAN SON) but an error occurred when he submitted validation PIN code.
He already sent error screen to support@x10hosting.com but no reply.

I don't want to give up, because I chosen your service for my site from the beginning. But please help me to overcome this problem.
Contact me at tenkana@gmail.com to talk about the solution.

Thank you very much.
 
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tenkana71 said:
Hello there,

I get registration for premium account done by my team member (NGUYEN XUAN SON) but an error occurred when he submitted validation PIN code.
He already sent error screen to support@x10hosting.com but no reply.

I don't want to give up, because I chosen your service for my site from the beginning. But please help me to overcome this problem.
Contact me at tenkana@gmail.com to talk about the solution.

Thank you very much.
Click to expand...

Now, I can log-in to http://x10hosting.com/control/login.php, but https://stoli.x10hosting.com:2083/login/
It's said that caused by my free hosting account is suspended now.
In the mean time, I can not finish registration or contact for premium hosting.
I'm stuck!
 
masshuu

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For premium hosting, tell them to log into https://clients.x10hosting.com to open a ticket as you may get a faster response that way. If he received the PIN code, tell him to include that in the ticket.
 
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masshuu

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Sorry, thought that it created an account. I poked Corey, he will look into it.
 
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masshuu said:
Sorry, thought that it created an account. I poked Corey, he will look into it.
Click to expand...

Thank a lot. Please keep an eye on, my site has been down for a while :(
I need to fix this trouble soon or I will lose my clients.
 
stpvoice

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Hello,

Just to clarify, are you intending to upgrade to premium? If so, you should be able to have your account back as soon as it can be transferred over.
 
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tenkana71

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stpvoice said:
Hello,

Just to clarify, are you intending to upgrade to premium? If so, you should be able to have your account back as soon as it can be transferred over.
Click to expand...

Yes, I'd like to upgrade to premium.
I will try to register again. And if the error comes out I will post the captured screen.
 
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