Cannot access account created in another country

[jasx10m2]

Hello! I created my account a couple of weeks while I was travelling in Sweden, and now that I am trying to log in from Spain, I cannot access it. I get the following message:

"Halt! Who goes there?
We've detected that you are signing in from a country that is different from where your account signed up. Your sign-in is from Spain while your account was registered from Sweden

Please get in touch with us if this is a mistake.

You may use the help messenger at the bottom-right of your screen."

However there is no help messenger at all appearing... Any ideas?

 

[bdistler]

and now that I am trying to log in from Spain, I cannot access it.

issue is x10hosting's firewall around the IP's country code your account was registered with - your current IP's country code must be the same when you sign-in to your account

 

[jasx10m2]

issue is x10hosting's firewall around the IP's country code your account was registered with - your current IP's country code must be the same when you sign-in to your account

Thanks!! Is there any way around this, or does this basically mean that I can only access the account from the country it was created?

 

[jobsear4]

Try to use a proxy ubicated in Sweden.

 

[Dead-i]

Hi,

Thanks!! Is there any way around this, or does this basically mean that I can only access the account from the country it was created?

Please try logging in again. I've made a change that should allow you to sign in.

Try to use a proxy ubicated in Sweden.

I don't recommend anyone tries this. We have systems in place to prevent people using proxies and VPNs to circumvent the country restrictions, and we're happy to help with problems like this anyway.

Thank you,

 

[jensen]

others have support personnel, we have support ninjas!
So don't try funny stuff. you get ninja-ed!

 

[ryderx10]

Hi @Dead-i
Thank you for the explanation here. I have the exact some issue with encountering the "Halt! Who goes there?
We are currently trying out the account with team spread out in the UK (where the account was originally located) as well as in India where our support team is.

They tried to access the account and got the message below.
Can you help us grant them access while accessing from India ?

Thank you

Issue log:

 

[illustr4]

hello, i have the same problem. i just moved from italy to portugal and i can't access my account. what can i do please?